Grocery Retail Recruitment Q&A

Grocery Retail Recruitment Q&A

Our Director of Grocery Retail, Nikki Murran, featured in a recent edition of ShelfLife magazine’s Recruitment Q&A to answer some of the most prevalent questions within the grocery retail sector.

Q: In today’s competitive marketplace, retailers are finding it difficult to secure experienced staff. What would you say are the main factors behind this and how significant is this issue currently within Ireland’s grocery industry?

A: There is any number of factors contributing to the staffing crisis, but I feel the most obvious issues are as follows:

Supply has decreased: We started the pandemic from a place of near perfect unemployment but the pandemic unemployment payment (PUP) allowed candidates to opt out of the workforce for an extended period of time. This caused a proportion of the retail sector to return home to other European countries during the pandemic and the last two years has seen a number of candidates leave the retail industry to pursue roles in other sectors.
Demand has increased: 2020 saw an additional €2 billion in grocery sales and still, to date, we are seeing an additional €200 per household per quarter being spent in the grocery sector. The DIY retail trade has also seen a substantial increase in many stores with no slowdown in sight and reports of pent-up demand still in play from 2020/21.

Q: How can your knowledge and experience within the FMCG industry help retailers to circumvent the current recruitment challenges?

A: Excel Recruitment has been recruiting for and supporting the Irish retail sector for the past 20 years. When it comes to retail recruitment, no other company has more experience in the Irish market. We are a team of retailers, recruiting for retailers. With over 85% of our business coming from repeat customers, we know we’re providing an excellent service. We take the time to understand the needs of each store by thoroughly screening the candidates from our extensive database and our team also provides honest feedback to clients and candidates throughout the recruiting process to ensure the perfect match for the role.

Q: What advice would you give retailers to ensure their employment packages stand out from competitors and can attract the best talent available?

A: Some of the key factors to take into account are as follows:
Tailor each package depending on the role / candidate
This is where we’ve seen the best successes in the market. It’s important to understand what each potential candidate is looking for in their next career move. Time and again, clients are tempted to offer more money to candidates. However, by understanding a candidate’s motivations – you may find that additional annual leave, healthcare discounts or reduced hours are more likely to secure your preferred hire.

Think outside the box
Small benefits like discounts on local gyms, canteen discounts, extra days of annual leave for birthdays, free tea, coffee and newspapers go a lot further than you may think! These small inexpensive perks are a great way to attract candidates. Be sure to list all your perks – no matter how small and include them with every job that you are looking to hire for.

Profit share
With basic salaries going up, this can be an ideal option by putting in place bonuses linked to a store’s profitability. You can offer outstanding on-target earnings without impacting your store’s wage budget.

Q: From the job candidate’s perspective, how will you help them to prepare for their best interview performance?

A: We tailor our candidate preparation depending on each individual, and the role that they are going for. By getting to know each candidate and by understanding their past experience/future ambitions, we’re positioning ourselves to support the candidate through each step of the hiring process. This can be anything from helping them to phrase answers, giving them the company background, suggesting the best stores for them to visit beforehand or teaching them how to conduct a virtual interview. And sometimes, we’re just simply a sounding board for a candidate to voice their concerns.

Q: It has become increasingly common for employers to hold multiple interviews. What specific advice would you give candidates when embarking on the second or third round of interviews?

A: I would recommend to clients to get all decision makers to sit in on the first interview so that you can conduct a thorough first round. This allows us to move at a faster pace in this overheated market and leaves no need for subsequent rounds. However, if you are a candidate who is called back for additional rounds:

  • Treat it like the first round! You may be meeting a new interviewer – and it is imperative you come across as well prepared, professional, interested and engaged as you did in the first round.
  • Don’t worry about repeating information from the first round – often the previous interviewer is anxious for the new interviewer to hear what you had to say.
  • Prepare and recap on your preparation for round one. Think about any questions you would like to have asked and prepare answers for any questions you felt you underperformed on during the previous rounds.
  • They liked you in round one, so relax, be yourself and enjoy!

Q: As we tentatively emerge from the Covid-19 crisis, do you believe that staff shortages will significantly lessen in the next 12 months?

A: No, looking forward, I can’t see any factors in play that will dramatically increase supply or decrease demand so it’s hard to see how these shortages will cease in the near future. Having said that, I do believe there are still great people available in the retail industry, if you know where to look. It’s essential to have a strong recruitment partner now more than ever to recruit talent for your business, and we will continue to help our clients and candidates in whatever way we can.

You can check out all our live retail jobs here. For more information you can contact Nikki on 01 814 8747 or email nikki@excelrecruitment.com.

 

Chef Job Interviews: The Do’s and Don’ts

Excel’s General Manager Shane Mclave began his career as a chef before making the move into chef and hospitality recruitment. He’s been interviewing chefs for years and has seen it all in terms of the dos and don’ts. Read his top tips for chef job interviews here-

I have now been interviewing chefs for almost as many years as I was a chef myself and I can safely say that when it comes to certain really common questions, 50% of all chefs don’t have the answers. Many chefs, while great at what they do in the kitchen, don’t have the tools they need to prove their ability to manage a kitchen in a job interview. So what are the must-haves when going for an interview, or for that matter, what do you need to know to be able to build yourself a successful career as a chef?

Know your numbers

I understand that costs will vary from restaurant to restaurant depending on what you sell but you don’t need to be an accountant to have a basic understanding of costings. This is crucial in an interview. In broad terms:

If you are selling lobster for €30 euro, which costs you €12 to make, and sell a pizza, that costs you €2.50, for €28euro it goes without saying you will make a lot more money selling pizza then you will selling lobster. This is why pizza restaurants are everywhere and lobster restaurants are not.

When it comes to food and labour cost there is no exact formula but if you follow the rough rule of “a third, a third, and a third” you’ll be headed in the right direction. Slightly better again, would be “30, 30, 40”. This means meaning no more than 30% food cost (25%-27% would be optimal) keeping labour costs 30% and the rest should cover the cost of running the business and if you’re lucky, a profit at the end of the year.

For chefs trying to keep the kitchen running at less than 30% food cost, this works more or less in reverse i.e., if a starter costs you €3.00 to make then you multiply this by 3.5 and sell it for €10.50, if something costs you €10, then you sell it for €35.

With the numbers taken care of now comes the most important thing of all-

The Food

It’s amazing how many interviews I have sat through with chefs who don’t mention food at all. While HACCP and how you work in a team are important, when people hire a chef they above all want someone with a genuine love and passion for food and who’ll bring that enthusiasm into their kitchen. If you don’t have a passion for food perhaps you need a change of career or at least a change in kitchens.

I always ask chefs in interview ‘what the last restaurant that you ate in?’ or ‘what do you like to cook at home if you’re entertaining?’ and it’s staggering how many times I am met with a blank stare. I’ve gotten this response when interviewing seriously established head chefs from the likes of 4* hotels. Personally, I’m far more interested and excited to interview a second-year commis chef who goes foraging on their days off or grows herbs and vegetables at home and the same will be true for any potential employer so be sure to make the food central to everything you discuss in an interview.

Dress for success

Just because you wear whites all week doesn’t mean you can’t dress to impress in an interview. All good chefs are neat and clean in the kitchen and if you can’t groom yourself or dress in a professional manner then what are the chances won’t keep the kitchen neat and tidy or at least that is what a potential employer will think of you.

Barry Whelan Excel Recruitment

Questions you should ask in an interview by CEO of Excel Recruitment Barry Whelan

With the unemployment rate currently at 6.3% and predicted to fall even lower (RTÉ, July 2017), it’s truly a candidate’s market when it comes to looking for jobs. With this in mind, the questions you ask a potential employer in your interview become even more important to ensure you’re not wasting your time, or the interviewer’s. CEO of Excel Recruitment, Barry Whelan shares his top tips on the questions you should ask your interviewer….

Often candidates going for an interview find it difficult to ask questions of the employer- they agonize over a question to ask and either don’t ask one or ask something irrelevant. In today’s job market it is crucial when at interview to engage with the prospective employer and the only way to do that is to ask questions during the job interview.

At most interviews, you will be invited to ask questions of your interviewer. This is an important opportunity for you to learn more about the employer, and for the interviewer to further evaluate you as a job candidate. It requires some advance preparation on your part.

A job interview is an opportunity for you to learn more about a potential employer. Indeed, what you learn from an interview may determine whether or not you want the job you’re interviewing for.

Here are some guidelines for asking questions:

  • Prepare five good questions.
  • Understand that you may not have time to ask them all. Ask questions concerning the job, the company, and the industry
  • Your questions should indicate your interest in these subjects and that you have read and thought about them.

Don’t ask questions that raise warning flags- For example, asking “Would I really have to work weekends?” implies that you are not available for weekend assignments. If you are available, rephrase your question. Also, avoid initiating questions about compensation (pay, vacations, etc.) or education reimbursements. You might seem more interested in cash or time-off than the actual job.

Don’t ask questions about only one topic- People who ask about only one topic are often perceived as one dimensional.

Clarify- It’s OK to ask a question to clarify something the interviewer said. Just make sure you are listening. Asking someone to clarify a specific point makes sense. Asking someone to re-explain an entire subject gives the impression that you have problems listening or comprehending. For example, you can preface a clarifying question by saying: “You mentioned that ABC Company does …. Can you tell me how that works in practice?”

Questions to Ask During a Job Interview

The following are examples of the types of questions you might ask at your job interview-

“Can you describe for me what a work week is really like as a salesperson?”

“What career paths have others generally followed after completing the program?”

“What is a typical day (assignment) [for a position you are applying for] in your company?”

“Does the position offer exposure to other facets of your organization?”

“What other positions and/or departments will I interact with most?”

“To whom does this position report?”

“How much decision-making authority and autonomy are given to new employees?”

“How will my performance be evaluated and how often?”

“What are the opportunities for advancement?”

“Does your organization encourage its employees to pursue additional education?”

“How would you describe the organization’s culture/environment?”

“What makes your organization different from its competitors?”

“What industry-wide trends are likely to affect your organization’s strengths and weaknesses?”

Asking Questions shows an interest and engages the interviewer. It is an important part of the interview process and you shouldn’t try to wing it on the day. Most importantly, ask the questions you want to know the answer to and will help determine whether this is the job for you. Good luck!

What to Wear to a Job Interview

For many people, it can seem old fashioned or overly corporate to talk about ‘appropriate’ interview attire. Many workplaces have adopted casual dress codes and the lines between semi-casual/business casual/work-wear are continually being blurred. However, no matter what the dress code of the company you’re interviewing with, how you look in the job interview can have a huge impact on your success. At minimum you should be smart-casual and there are certain unwritten rules about dressing for job interviews. Below are Excel Recruitment’s tips on how to dress for success.

Show that you want to be there

Our consultants love when they’re sending candidates out for interview and the candidate asks what they should wear. It shows they are serious about wanting the job and are willing to put thought and effort into making the best first impression possible! Turning up looking scruffy, dishevelled or overly casual sends a message to the interviewer that you don’t care enough about the job or were just too lazy to put the effort in.

Often looking good is just a by-product of putting the effort in, appearance-wise. Ensuring you’re well-presented means that you, and the interviewer, can focus on what you have to say rather than what you look like.

Play it safe

A huge part of your interview preparation should be researching the company, looking up their website and social media, talking to people you know there or asking your recruitment consultant for info. From this, you should be able to get a decent understanding of the company’s culture and what you should be wearing. An interview outfit for an accountant job will be very different to one for a fashion retail job. If you’re in doubt, it’s always better to play it safe and go more dressy than casual. No matter what the company, at minimum you should be dressed smart-casual.

On the theme of playing it safe, be careful of your accessories. No loud or jangly jewellery or flashy or comedic ties. You should always aim to look professional and put together.

Keep it clean

For jobs like butchers, deli staff, chefs or any job where hygiene and cleanliness are paramount make sure you bring this same attention to hygiene to your interview day. Make sure hair is neatly styled and out of your face, nails are clean and trimmed and your general appearance is neat and well-groomed. On the reverse, avoid too much perfume or aftershave. As with the previous point, the aim is to ensure the interviewer is focusing on what you say, not what you look/ smell like.

Pay attention to the details

Doing the small things right will go a long way towards looking your best, and your potential employer will be impressed that you notice that you’re detail orientated. Things like shining your shoes, ensuring your clothes are clean, ironed and fit you well don’t have to take a lot of time but can make a huge difference to your overall presentation.

Finally, when it comes to job interviews, your experience and personality are the most important and are what will get you the job. However, it is important to start off on the right foot and do everything you can to leave a lasting, positive impression.

Interview questions designed to trip you up! By CEO Barry Whelan

In the first of our new series, CEO of Excel Recruitment Barry Whelan takes you through some tricky interview questions designed to really test you and more importantly, how to ace them.

 

 

In the below examples, the interviewer ask seemingly simple questions that get the interviewee to reveal information they may have been trying to conceal; questions that break through the traditional interview noise and clutter, and get to the raw information.

How would you describe yourself in one word?

Why do they ask this? The question is likely being asked to find out your personality type, how confident you are in yourself and how you would ‘Fit’ the organisation recruiting.

How does this question trip you up? This question can be a challenge, particularly early on in the interview, because you don’t know what personality type the company is looking for and whilst there is no point pretending to be something you are not, there are also many ways (and Personality Types) to get the job done. People are multifaceted, so putting a short label on oneself can seem nearly impossible.

What response should you give? Always stick with the conservative route. For instance if you’re reliable and dedicated, but your friends praise your clever humour, go with the former.

If you’re applying for an accounting job, the one word descriptor should not be “creative,” and if it’s an art director position, you don’t want it to be, “punctual,” for example.

In general, most employers today are seeking team players that are level headed under pressure, positive, honest, reliable, and dedicated, however, it would be a mistake just to rattle off adjectives that you think will be well received when in fact this is an opportunity to describe how your best attributes are a great match for the job as you see it.

How does this position compare to others you are applying for?

Why do they ask this? They’re basically asking ‘What other jobs are you applying for?’ The recruiting manager is just trying to find out how active you are in the job market. Once you open up, they want to see how you speak about other companies or positions you’re interested in and how honest you are.

How does this question trip you up? If you tell them that theirs is the only job that you have applied for that will send up a red flag. Very few job applicants only apply to the one single job — so they may assume you’re being dishonest. However, if you openly speak about other positions you’re pursuing, and you speak favourably about them, the hiring manager may worry that you’ll end up taking another job elsewhere, and they won’t want to waste their time.

What response should you give? Leave things open, express your desire to find the right role. Perhaps tell them that there are several companies with whom I am interviewing, however, I’ve not yet decided the best fit for me. This response is positive and protects you from having to bad mouth or talk up competitors.

What kind of manager and colleagues have you had the most and least success with, and why?

Why do they ask this? Interviewers are trying to ascertain if you generally have conflicts with people or personality types. They also want to know how you work best.

How does this question trip you up? You can run the risk of appearing difficult if you admit to unsuccessful interactions with others. You may also inadvertently describe some of the attributes of your prospective Manager.

What response should you give? Firstly, concentrate on giving more good than bad news. It’s always best to start out with the positive and downplay the negatives. You don’t want to be evasive, but this is not the time to outline all your personality shortcomings either. Here you have an opportunity to speak generally about traits that you admire in others, yet appear flexible enough to work with a variety of personality types.

For an example try, ‘I think I work well with most people and a variety of personalities’.

What would you do if you won €6 Million tomorrow?

Why do they ask this? They want to know whether you’d still work if you didn’t need the money. Your response to this question tells the employer about your motivation and work ethic. They may also want to know what you’d spend the money on, or whether you’d invest it. This tells them how responsible you are with your money, and how mature you are as a person.

How does this question trip you up? Questions that are out of left field can ambush you, causing you to lose composure. They have nothing to do with the job at hand, and you may wonder if there is any significance to them. If you don’t pause and gather your thoughts before you respond to a question like this, you might lose your cool or come back with a clanger.

What response should you give? They want to hear that you would continue working because you’re passionate about what you do and they also want to know you would make smart financial decisions. If you’d do something irresponsible with your own money, they’ll worry you’ll be careless with theirs.

What’s Your Greatest Weakness? How to Give a Strong Interview Answer

What’s your greatest weakness is one of the most common interview questions but one of the trickiest to answer.

It seems strange to discuss your negatives in a situation that is all about selling yourself but your answer tells the interviewer a lot about you and can potentially make or break your interview. Although the question is about weaknesses, don’t take it too literally and ruin the interview by talking about your habit of being late or how your last boss constantly gave out about how messy you are. Instead, your answer should always be framed around positive aspects of your skills and abilities as an employee. Below are tips and tricks to make a potential employer think your ‘weaknesses’ are actually your best qualities.

Discuss Your Positive Negatives

One way to ace this tricky question is to turn your negatives into positives. Examples of this method include “I’m a perfectionist which means I can sometimes spend too long on projects but I work hard to get the balance right”, or “I find it hard to delegate to others which can lead to frustration for me and my team members. However, I am learning to recognise when others are stronger than me at certain tasks.

However if you use this approach its important not to come across as disingenuous, don’t simply say ‘I work too hard’ or ‘I have no weaknesses’, the interviewer will see right through your shameless avoidance of the question and put simply, you won’t get the job.

Discuss Unrelated Weaknesses

Alternatively you could tackle this question by discussing your weaknesses, but only the ones that have little to do with the job you’re applying for. Analyse the skills and strengths that are key to the role you are interviewing for and then answer with an honest shortcoming, not essential for success in the job at hand.

For example, if you are applying for a nursing job, the ability to communicate, simply and sensitively, with patients is vital. The ability to make presentations to large groups is not. Provide an example of your nervousness around public speaking while at the same stress that your skills at connecting one to one are exceptional.

Discuss Your Improvements

Another way to successful answer would be to give an example of a skill you have improved during your previous roles. If you use the example of public speaking, you could show the interviewer that it was a massive hurdle but with practise, hard work and dedication you are now far more confident. This shows your potential employer that you are proactive and willing to improve without being told.

However if you use this strategy, use skills not directly important to the job. You don’t want your qualifications for the job to be seen as something you struggle with.

Above all, the key to giving a successful answers is to keep it positive. Don’t use the word weakness, always keep focused on the positive. The key is to confidently steer the interview back to what makes you fabulous, without dodging or avoiding the question.

Tips for Final Round Interviews

Hiring Managers won’t schedule a final round interview without a genuine desire to have you in their company. You are legitimately in the running to procure the job in question. At Excel Recruitment, we prepare candidates week in week out, and have been fed back some of this information from the companies we recruit for. Final round interviews are always the trickiest. Candidates often feel they have exhausted themselves, having already identified and sold themselves and their attributes.

In most cases final round interviews will take place in-store/on site. You will have illustrated that you have the skills for the job, now is the time for them to gauge mannerisms and your cultural fit, two very important facets that determine your success in a new job.

Whilst we recruit for a variety of positions and industries, these were the areas of focus that appear pertinent to any job.

Confidence

Confidence is incredibly important in most situations, but particularly in interviews and especially in the final round.

  • Going into the interview don’t show any self-doubt.
  • Know your CV upside down, know your numbers, (KPIs, targets, profits, turnover) and know your capabilities with regard to this job.
  • You have been impressed with your CV to be called for interview in the first place. You were invited back after meeting you; there is no reason why you shouldn’t be confident.

Know when to brag about your strong attributes, what positive and progressive changes and what you’ve achieved previous. Contrastingly, know when the right time to address your weak point is. Self-awareness isn’t arrogance, nor is it self-doubt. One thing to remember is to spin any weaknesses positively. An example that prevents you from sounding overconfident might be

  • Acknowledging any weakness and showing tangible steps you’ve taken to improve.

Preparation

ALWAYS prepare beforehand. This is one thing that couldn’t be emphasised by clients and consultants enough. Fail to prepare, prepare to fail. A phrase that typifies what will happen if you fail to do sufficient research.

Always have a back-up plan going in case something doesn’t go as planned. (One thing that is more popular over the last few months is a SWOT analysis by candidates.)

  • Practice your presentation/answers and get feedback from friends and family about the language you are using.
  • Don’t undervalue paper presentations. Be prepared for any glitches on the day, and back up such presentations to your email, drop box, google drive etc. so they are accessible on any device. Should all these fail, go old school with it printed out. It leaves you well prepared in terms of content and adequately prepared for every technical eventuality.

*One thing you need to be aware of at all times is that this is not your first interview. Unless you are meeting with totally different people, don’t bore the interviewees by talking about the same things you did in your first interview.

Your Talk

Companies want positivity. Speaking well of your past and current employers and showing excitement about the prospects of working with your new potential company, should be premise for all answer. Always focus on framing and presenting things positively. Potential employers expect you to really shine in a final round interview. Having said that, they also expect nervousness; you are human and they know that.

Other noteworthy things.

Ask Questions

More specifically, ask thoughtful questions. Often candidates can be consumed by nerves and appear too enthused at things that aren’t important in the interview. Things like being shown the office, or fire escape. Always keep the focus on the job in question and always use this focus to build thoughtful questions. An easy one that illustrates your team awareness and fit into the team would be

  • Have members of the team come from similar backgrounds to myself?

Focus on You

In final round interviews it is easy to run away with enthusiasm. Talk about potential projects you’ll be working on is naturally exciting. As is being shown all the office perks. Don’t let this be a distraction that takes away from you making your case for the position.

Remember

Put your personality across. Don’t let the severity of a final round interview deter you from building rapport. Hiring Managers appreciate a laugh (when relevant) too.

Takeaway point

If you are unsuccessful in getting the job DON’T let it shatter your confidence. You have the skills, experience and determination to have got to final round. There are likely to be various factors that led to the decision to hire someone else; it doesn’t necessarily bear negatively on you as person or as a professional.

 

 

Skype Tips for Job Interviews

It’s often the case that remote interviews are harder to prepare for than physical face to face interviews. Often, nowadays, making a good first or nearer a final round interview doesn’t mean it has to be done in person as they become more common in the workforce. Somewhere down the line you will likely prepare for a Skype or remote interview if you haven’t been already. You will need to construe your points and sell yourself while no one is physically present for you to convince. Within Excel Recruitment, our consultants are using Skype interviews more than ever to screen potential candidates and to match their ability with particular roles. With roles Nationwide it is not always possible for candidates and clients to meet physically and Skype interviews act as a tool to link both. They are the first action they take in understanding the client and deciphering whether they would be a good match to continue with helping them in their job search for an active role.

Here are crucial tips that are encouraged when partaking in a Skype Interview

1. Dress the Part

Dress accordingly! It is quite hard to ascertain a company culture in an informal setting such as a Skype Interview. Dress as you would if it was a physical interview and prepare ahead of time. You are completely in control on what is shown on screen and you can set this all ahead of time. Check the prospective employer’s website, Facebook and twitter pages to try garner a feel for the company, what it would be like to work there and tailor your attire according to this. Consultants will notice this straight away as they are often fitted with criteria of finding someone who not only has the necessary attributes and experience, but also a personal and physical fit who will be an asset to their company. It is always better to err on the side of formal than casual.

The tracksuit bottoms and formal upper attire should be avoided. While most interviews concentrate primarily on a headshot, opportunities can arise where you may have to readjust your equipment, web cam etc. and where you may be on show! Full professionalism clothing will attribute to a professional mind too.

 

2. Prepare your surroundings.

Be it video or telephone, do it in a quiet, undisturbed setting with no disruptions. Things as simple as an electrical socket to charge your laptop may be overlooked in advance and prove problematic mid interview ( and show off your scruffy sweatpants!) A business-like setting is best. Avoid somewhere that is clustered and has a high volume of material on the walls and the likes. Look behind you as this is what the interviewer will see. It can be quite distracting when an interviewer is faced with clutter and mess and will reflect badly on your organisational capabilities. Hiring Managers are recruiters are very discerning in all facets of an interviews process, don’t underestimate the things that they see that you may not.

Inform those who are with you that you are in interview and to under no circumstances to disturb you. You don’t want to be disturbed by sudden interruptions, young kids, a blast of the radio or an excited uncontrollable dog that has been just ushered with the words ‘WALKIES’!

 

3. Practice

Practice a mock interview. Some people can be particularly on edge and won’t know what to do with their hands, or seating posture. Skype allow you to analyse a mock tape and this is a good tool to be meticulous in how you interact and again tailor it accordingly. Lacking a live person in front of you can mean you won’t interact how you naturally would when in a live setting. Often you will be side-tracked by the thoughts of the cameras and equipment. Stay upbeat and don’t get lost in the fact that you are smiling alone in a room. This is one of the first and most important things someone will notice during a skype interview.

 

4. Technology Glitches

Check the alignment of the camera during your preparation so you are assured you are smiling at the interviewer and making eye contact rather than staring longingly off in the distance. While there is no worries like getting lost, stuck in traffic, or failing to find the building there is the impending fear of a technical glitch. Have everything ready and prepared with ample time.

When you’re relying on video or phone equipment, there’s a good chance you’ll experience a technical glitch: a weak connection, interference or garbled signals. Hiring managers will determine what kind of candidate you are by your reactionary instincts to these situations. Avoid cursing or losing your cool. Be diplomatic, do your best to revolve and any issues that have arisen. This will be an important a facet in the interview and one you may have overshadowed.