Customer Service Team Leader
Are you an ambitious customer service team member with leadership qualities and drive, who is looking to take on more responsibility?
If yes, my client, a well-established supplier of leading food brands into the Foodservice sector, is seeking an Assistant
Customer Service Manager to help oversee and lead a team of 6.
Hours are 9-5.30 Monday to Friday, office based in Swords. No hybrid.
As Customer Service Team Leader you will be a critical thinker who can develop processes to improve customer satisfaction, manage a team, and collaborate with various departments to ensure seamless operations.
An FMCG background though ideal is not essential, so I welcome candidates from other industries with customer service or sales team management.
Salary & Package
- Salary €40k
- Bonus scheme
- Pension contribution
- Discounted health insurance
- Free onsite parking
Key Responsibilities of the Customer Service Supervisor
- Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction and retention.
- Oversee the prompt and accurate handling of sales order & credit note order processing, customer queries, complaints, and feedback, ensuring prompt and effective resolutions.
- Manage price list maintenance including regular checking of key account price lists and accuracy of promotional and other price changes.
- Effectively & promptly communicate stock positions to both the sales team and our customer base.
- Manage relationships with key accounts & independents, ensuring regular communication and service excellence.
- Manage communication with key account & independent wholesale customers re new product listings, stock levels, orders, and product updates.
- Collaborate with the sales, logistics, marketing & all other departments to ensure customer expectations are met across the board.
- Provide a first-class support service to the field sales and key account teams.
- Monitor and report in a timely fashion on customer service performance metrics, including response times, issue resolution, and customer satisfaction rates.
- Identify trends and areas for improvement in customer service delivery and work with cross-functional teams to address them.
- Recruit, train and mentor team members to ensure high service levels are maintained.
- Ensure compliance with industry regulations and company policies in all customer interactions.
- Act as a point of escalation for complex or sensitive customer issues.
Should you be interested in this job please apply or contact Ambyr Medford 01 8717609.
#AISAMB
Retail Learning & Development Manager -West Dublin (Hybrid)
Excel Recruitment are currently partnering with a leading retail organisation to recruit an experienced and forward-thinking Learning & Development Manager in West Dublin. This is a key role focused on shaping and delivering a high-impact learning strategy across a fast-paced, multi-site retail environment.
This role offers a competitive salary, Exceptional work-life balance and strong career development opportunities.
What’s on Offer?
- Competitive salary of €45,000
- Hybrid working model (West Dublin office + remote flexibility)
- Opportunity to shape and develop the L&D function within a growing retail business
- Strong exposure to senior leadership and strategic HR initiatives
- Supportive, people-first culture with genuine progression opportunities
- Excellent work-life balance
- Enhanced annual leave
- Company pension scheme
Key Responsibilities:
- Design and deliver a strategic Learning & Development plan aligned to retail operations and business objectives
- Conduct training needs analysis across store, regional, and head office teams
- Develop leadership development programmes, succession planning, and talent pipelines within a retail setting
- Deliver engaging training across key areas including customer service, operations, and people management
- Oversee onboarding and induction programmes to ensure a consistent and high-quality employee experience
- Evaluate training effectiveness through performance metrics, feedback, and business outcomes
- Partner closely with HR and retail leadership teams to embed a culture of continuous learning
- Manage external training providers and budgets effectively
- Support organisational change and transformation through targeted learning initiatives
- Drive engagement, retention, and career development across a multi-site workforce
Key Requirements:
- Proven experience in a Learning & Development role, ideally within retail or a multi-site environment
- Strong track record of designing and delivering impactful training programmes
- Confident facilitator with excellent communication and stakeholder management skills
- Experience working with leadership teams on capability and performance development
- Strong understanding of learning frameworks, instructional design, and blended learning
- Highly organised with the ability to manage multiple priorities in a fast-paced environment
- Proactive, collaborative, and solutions-focused approach
Apply today to take the next step in your L&D career.
All applications will be handled with the strictest confidence.
INDNIK
Excel Recruitment is delighted to be recruiting for an Estimator in Ballymena on a permanent full-time basis.
For you:
- £40,000 (up to) salary depending on experience.
- Company Performance Related pay (PRP) scheme.
- Private Healthcare scheme.
- Company sick pay scheme.
- Employee Referral scheme.
- AXA Insurance discount.
- Cycle to work scheme.
- Pension scheme.
- Life insurance policy.
The Client:
For more than 45 years, our client has grown into one of the UK’s leading precast concrete manufacturers – with people at the heart of that success. From starting off as a small agricultural operation, they have grown into a modern, forward‑thinking business supplying high‑quality precast solutions across the Agricultural, Building, and Civil Engineering sectors across NI and further afield.
The Job:
A vital role, the Estimator will help drive sales and secure new projects. You’ll support the Lead Estimator, produce accurate cost estimates, review drawings and tender documents, and work closely with clients and suppliers to convert enquiries into orders. Success in this role means staying organised, commercially aware, and confident working to deadlines. Experience in the civils sector and a strong estimating background are essential.
The Person:
- Civil/Structural Engineering or Construction‑related degree, or equivalent industry experience.
- Excellent written and verbal communication, with strong negotiation and influencing ability.
- Confident interpreting drawings, specifications, and engineering information.
- Proven estimating experience and a commitment to delivering outstanding customer service.
- Strong project management capability with a track record of exceeding customer expectations.
- Demonstrated ability to achieve and surpass business objectives.
- Highly organised with strong planning skills and attention to detail.
- Solid programme management experience from tender stage through to delivery.
- Strong IT skills, including proficiency in Microsoft Office.
- Flexible approach, with willingness to attend trade shows and client visits as required.
For more information, contact Wes McCullough. To forward your up-to-date CV, click on the APPLY link.
#BELFHOS
Excel Recruitment is delighted to be recruiting for a Registered Manager in Loughinisland, Co. Down on a permanent full-time basis.
For you:
- £51,332 per year along with additional incentives for covering the “on-call” duties.
- Monday to Friday, 9am to 5pm working hours (with an on-call requirement)
- Excellent career development opportunties.
The Client:
- Since 2016, our client is a leading provider of high‑quality, therapeutic residential care across the UK, creating safe, stable and nurturing environments for children and young people with complex needs. Known for trauma‑informed practice, strong safeguarding standards and a commitment to personalised, child‑centred support, they deliver care that genuinely transforms lives.
- With highly trained teams, structured care models and a focus on emotional wellbeing, our client works closely with social workers and local authorities to achieve positive, lasting outcomes.
- This is an opportunity to join an organisation where your leadership directly contributes to giving children the safety, consistency and trust they deserve.
The Job:
With a full Job Spec available on request the Registered Manager will be responsible for delivering high-quality care, ensuring regulatory compliance, and creating a safe, nurturing, trauma‑informed environment where young people can thrive. You will:
- Lead, motivate, and develop the staff team.
- Oversee daily operations and ensure high standards of care.
- Take overall responsibility for safeguarding and regulatory compliance.
- Manage care planning, risk assessments, and behaviour support.
- Build strong relationships with professionals, families, and stakeholders.
- Drive continuous improvement and maintain excellent inspection outcomes.
The Person:
- 2 years’ minimum experience working with traumatised children and young people who display challenging and pain-based behaviours.
- Social Work qualification (Degree or Diploma) for Northern Ireland roles
- NISCC registered.
- 2 years’ minimum experience managing staff, including coaching, supervision, and leading team meetings.
- Full UK or Irish driving license held for more than 1 year, and no more than 3 penalty points.
- Ability to obtain Enhanced Access NI.
- Willingness to register with, or current registration with, the Northern Ireland Social Care Council where applicable.
For more information, contact Wes McCullough. To forward your up-to-date CV, click on the APPLY link.
#BELFHOS
Excel Recruitment is delighted to be recruiting for a Joiner in Ballymena on a permanent full-time basis.
Salary for the role is starting at £30,000 per year depending on experience.
The Client:
- For more than 45 years, our client has grown into one of the UK’s leading precast concrete manufacturers – with people at the heart of that success. From starting off as a small agricultural operation, they have grown into a modern, forward‑thinking business supplying high‑quality precast solutions across the Agricultural, Building, and Civil Engineering sectors across NI and further afield.
The Job:
- The Joiner role involves working as part of a dedicated production team responsible for manufacturing high‑quality timber moulds used in precast concrete production. This is a practical and varied position that plays a vital part in ensuring products are produced accurately and efficiently. You will manufacture moulds to precise specifications, work to daily production plans, maintain consistent output, and meet agreed targets. A commitment to following all Health & Safety and Quality standards throughout every stage of the process is essential.
The Person:
- Joinery qualification or practical experience within a joinery or mould‑making environment, with the ability to prepare moulds to specification and meet production targets.
- Strong understanding of Health & Safety procedures, with experience adhering to safe working practices. A Health & Safety qualification such as CSR would be an advantage.
- Knowledge of quality standards and experience applying them in a production setting. The ability to read and interpret technical drawings is essential.
- A positive, team‑focused attitude, contributing to daily and weekly goals across Health & Safety, quality, and production.
- Clear communication skills, including the ability to work effectively with colleagues and report issues or updates to the Line Manager when required.
For you:
- £30,000 starting salary depending on experience.
- Company Performance Related pay (PRP) scheme
- Private Healthcare scheme
- Company sick pay scheme
- Employee Referral scheme
- AXA Insurance discount
- Cycle to work scheme
- Pension scheme
- Life insurance policy
For more information, contact Wes McCullough. To forward your up-to-date CV, click on the APPLY link.
#BELFHOS
Excel Recruitment is delighted to be recruiting for a Deputy General Manager on a permanent full-time basis in Enniskillen, Co. Fermanagh.
For you:
- Salary circa £50,000 per year.
The Client:
- A leading 4-star lakeside resort featuring 71 stylish bedrooms, 20 self‑catering lodges with private hot tubs, and 12 modern lakeside studios set within beautifully maintained grounds with stunning waterfront views. Facilities include a private members’ health club, a relaxing spa, a secure outdoor play area, and a professional padel tennis court affiliated with the Padel Federation of Ireland.
- Dining options span a 100‑seat restaurant, a spacious lakeside grill bar and lounge serving lunch and evening menus, a 30‑seat conservatory for afternoon tea, and a vibrant bar offering an extensive drinks selection. The resort hosts private dinners, conferences, meetings, banquets, and popular family dining events throughout the year.
- Three state‑of‑the‑art kitchens, top‑tier equipment, a “5” Scores on the Doors Elite Food Hygiene Rating, and robust systems including Guestline, Sage and NorthTime support smooth, high‑quality operations. With a team of 160 employees and growing, this is an exciting opportunity to join a standout hospitality destination.
The Job:
- The Deputy General Manager supports the General Manager in running all daily hotel operations, ensuring exceptional service, strong financial performance and a seamless guest experience in a fast‑paced 4‑star setting.
- The role oversees all key departments, driving efficiency, presentation, hygiene and service excellence while supporting KPIs, budgeting, forecasting, cost control and rota planning.
- Acting as the on‑site lead in the GM’s absence, the DGM makes confident operational decisions and guides the management team. A core focus is developing and motivating department heads and teams, strengthening communication, performance management, training and recruitment.
- The role also ensures outstanding guest service, resolves escalated issues and maintains full compliance with health & safety and licensing standards.
The Person:
- Minimum two years’ experience as a Deputy General Manager in a comparable hotel, with strong senior operational hospitality management experience.
- Excellent leadership, interpersonal and communication skills.
- Strong operational knowledge across F&B, front office, kitchen, accommodation and hotel compliance.
- Good standard of education supported by a hospitality management qualification and relevant industry experience.
- Legal right to work and live in the UK and Northern Ireland; share code required for non‑British/non‑Irish applicants.
For more information, contact Wes McCullough. To forward your up-to-date CV, click on the APPLY link.
#BELFHOS
Excel Recruitment are searching for a Restaurant Manager for a busy restaurant in Limerick city suburbs.. This role is based in a busy day to evening bar/restaurant serving exceptional fresh, locally produced food.
Our client is seeking a candidate with hospitality management experience in hotel or busy restaurant to lead the front of house team to deliver exceptional standards of food and service.
In return they offer a role with mainly daytime / evening hours and only the occasional late finish. You will join a growing hospitality company with opportunity to progress your career in time.
If you think you have what it takes for this Restaurant Manager role, please submit your CV or call Elaine in our Galway office 091 – 353568 for more details.
Please note -Visa sponsorship or accommodation is not provided as part of this package.
HospSenior
Retail Manager – Fashion & Home
Are you a people-first retail leader who thrives in a fast-paced, customer-focused environment? Our client, a well-known retailer, is undergoing an exciting period of transformation and investment. They are looking for experienced Retail Managers to inspire colleagues, deliver an exceptional customer experience, and play a key role in driving performance on the shop floor. This role is based in Dundrum, South Dublin.
This is your chance to join a business where innovation, agility, and excellence shape everything they do – and where you’ll have the autonomy to lead, coach, and develop a high-performing team.
What you’ll do:
- Mentor, coach, and celebrate success-while effectively managing performance.
- Act on customer feedback quickly to ensure service excellence.
- Create a great place to work by listening to and acting on colleague input.
- Ensure the store trades safely and legally at all times.
- Support and coach team leaders and sales advisors to deliver smooth operations.
- Drive flawless execution of launches, events, and campaigns.
- Ensure compliance with all processes, policies, and guidelines.
- Oversee the full colleague lifecycle: hiring, onboarding, scheduling, and development.
- Manage probation reviews, return-to-work processes, and absence meetings.
About you:
- Proven experience managing and developing teams in a retail or customer-facing environment.
- Leads by example, inspiring teams to perform at their best.
- Commercially aware with a strong focus on customer service.
- Can adapt quickly in a fast-paced, evolving environment.
Why apply?
- Competitive salary up to 50K depending on experience.
- 39 hour contract.
- Staff discount.
- Bonus.
- Pension and life assurance.
- Excellent training, career development, and long-term progression opportunities.
If you are interested in learning more about this Retail Manager position, please apply with your updated CV, and Jade will handle your application.
#AISJAD
Excel Recruitment is hiring an experienced Catering General Manager on behalf of a leading catering company for a prominent healthcare site in Dublin.
This senior role involves managing multiple food outlets for patients and visitors, leading a large team, and ensuring high standards of food, service, and compliance. This is an opportunity for an experienced catering professional with strong leadership and commercial skills to join a people-focused organisation.
Benefits of the General Manager role:
- Pension contribution
- Free on-site parking
- Private medical insurance
- Free meals on shift
- Enhanced leave benefits
- Employee discount portal and wellbeing supports
- Cycle-to-work scheme
- Recognition events and long-term career development opportunities
- Access to accredited learning and progression pathways
Responsibilities of the General Manager:
- Lead the day-to-day operations of multiple food service units across the site
- Deliver outstanding service and food quality in line with company and client expectations
- Manage, mentor, and develop a large, diverse team, including succession planning and performance reviews
- Set and drive strategic goals and business plans for 12-24 months
- Build strong relationships with on-site stakeholders and clients
- Ensure compliance with all health & safety and food safety regulations
- Deliver financial targets, manage budgets, and identify opportunities for growth and efficiency
- Support innovation in menus, service, sustainability, and customer engagement
- Handle recruitment, training, and HR processes on-site
- Use customer feedback and business data to drive continuous improvement
Requirements of the General Manager:
- Proven experience in a senior operational role within hospitality, catering, or food services, ideally in a healthcare setting
- Strong leadership skills with a hands-on, coaching-led approach
- Financially literate with experience managing budgets and KPIs
- Excellent communication and relationship-building skills
- High attention to detail with a focus on quality, safety, and customer experience
- A proactive mindset with a passion for people development, innovation, and service excellence
- Relevant qualifications in hospitality management, food safety, or similar are desirable
If you’re a passionate and results-driven hospitality leader looking for your next challenge, we’d love to hear from you.
Apply with your CV below or contact Kevin for a confidential discussion 087 381 3866.
#HospSenior
Retail Assistant Manager
Our client, one of Ireland’s leading big-box retail brands, is seeking a dynamic and driven Assistant Manager to join their high-performing store team in Limerick.
This is more than just a management role – it’s an opportunity to take ownership of daily operations, inspire a large team, and deliver an outstanding customer experience in a fast-paced, high-volume retail environment.
If you are passionate about retail leadership, thrive on responsibility, and enjoy developing people, this could be the perfect next step in your career.
Responsibilities:
- Lead Daily Store Operations: From stock control and merchandising to staffing and compliance, ensure the store runs smoothly and efficiently.
- Champion the Customer Experience: Bring energy and passion to every interaction, creating memorable shopping experiences that build loyalty and trust.
- Inspire & Motivate Your Team: Lead by example, setting high standards and cultivating a team culture rooted in collaboration, accountability, and results.
- Problem-Solve in Real Time: Use your initiative and quick thinking to resolve challenges and keep operations running smoothly.
- Communicate with Clarity: Maintain open and productive lines of communication between your team and senior management, ensuring everyone is aligned and supported.
Skills and experience required:
- Proven track record in retail management, ideally in a big box or large-format store.
- Experience leading teams of 25+.
- Strong leadership, people management, and organizational skills.
- Resilience and adaptability to thrive in a fast-paced, high-volume environment.
- A customer-first mindset with a passion for retail excellence.
Salary package:
- Salary 35-42K negotiable, but must reflect experience
- 23 days holidays
- Bonus
- Pension scheme
- Life assurance
- Discounts
- Maternity and paternity leave
- Sick pay
If you are interested in this Assistant Manager job, please upload your updated CV through the link provided. For more opportunities like this, please visit the Excel Recruitment website or contact Jade 018717640.
All applications will be treated with the strictest confidentiality.
#AISJAD
