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Customer Service Team Leader

Are you an ambitious customer service team member with leadership qualities and drive, who is looking to take on more responsibility?

If yes, my client, a well-established supplier of leading food brands into the Foodservice sector, is seeking an Assistant

Customer Service Manager to help oversee and lead a team of 6.

Hours are 9-5.30 Monday to Friday, office based in Swords. No hybrid.

As Customer Service Team Leader you will be a critical thinker who can develop processes to improve customer satisfaction, manage a team, and collaborate with various departments to ensure seamless operations.

An FMCG background though ideal is not essential, so I welcome candidates from other industries with customer service or sales team management.

Salary & Package

• Salary €40k
• Bonus scheme
• Pension contribution
• Discounted health insurance
• Free onsite parking

Key Responsibilities of the Customer Service Supervisor

• Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction and retention.
• Oversee the prompt and accurate handling of sales order & credit note order processing, customer queries, complaints, and feedback, ensuring prompt and effective resolutions.
• Manage price list maintenance including regular checking of key account price lists and accuracy of promotional and other price changes.
• Effectively & promptly communicate stock positions to both the sales team and our customer base.
• Manage relationships with key accounts & independents, ensuring regular communication and service excellence.
• Manage communication with key account & independent wholesale customers re new product listings, stock levels, orders, and product updates.
• Collaborate with the sales, logistics, marketing & all other departments to ensure customer expectations are met across the board.
• Provide a first-class support service to the field sales and key account teams.
• Monitor and report in a timely fashion on customer service performance metrics, including response times, issue resolution, and customer satisfaction rates.
• Identify trends and areas for improvement in customer service delivery and work with cross-functional teams to address them.
• Recruit, train and mentor team members to ensure high service levels are maintained.
• Ensure compliance with industry regulations and company policies in all customer interactions.
• Act as a point of escalation for complex or sensitive customer issues.

Should you be interested in this job please apply or contact Ambyr Medford 01 8717609.

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