Job Tag: Soft Services

Soft Services Support Manager

Soft Services Area Support Manager – Leinster Region (Mobile Position)

I’m partnering with a leading global facilities management and workplace services provider to recruit a Soft Services Area Support Manager. This is a mobile role covering the Leinster region, supporting multiple client sites and operational teams across a diverse portfolio.
This is an excellent opportunity for an experienced Soft Services professional who thrives in a fast-paced, multi-site environment and enjoys driving operational excellence, developing teams, and implementing continuous improvement initiatives. Working closely with the wider Operations, QA, and Finance teams, you’ll play a key role in ensuring exceptional service delivery, maintaining compliance standards, and supporting successful contract mobilisations.

What You’ll Do

  • Support the delivery of Soft Services across multiple sites throughout the Leinster region, ensuring consistent service excellence.
  • Deliver cleaning skills training and development programmes to operational teams.
  • Partner with QA and SME teams to conduct site reviews and identify opportunities for efficiencies and improved performance.
  • Provide mobilisation support and change management guidance during new contract launches and transitions.
  • Ensure contractual compliance and adherence to company standards and procedures across all locations.
  • Support the onboarding and development of new managers, helping them build confidence and capability in their roles.
  • Identify and implement supplier-led cost-saving initiatives and operational efficiencies.
  • Collaborate with Operations, QA, Finance, and site teams to achieve business objectives.
  • Promote a strong health, safety, and compliance culture across all sites.
  • Drive continuous improvement initiatives that enhance service quality and operational performance.

What We’re Looking For

  • Previous leadership experience within Cleaning Services, Facilities Management, or a Soft Services environment.
  • Experience delivering training and coaching operational teams.
  • Strong understanding of compliance, quality assurance, and health & safety requirements.
  • Excellent communication and stakeholder management skills.
  • Proven experience supporting multiple sites and managing competing priorities.
  • Strong organisational, analytical, and problem-solving skills.
  • A proactive approach with the ability to influence and drive positive change.
  • Full driving licence and flexibility to travel extensively throughout Leinster.

Why You’ll Love This Role

  • Work for a globally recognised organisation that delivers services across a wide range of sectors.
  • Enjoy a varied and autonomous role where no two days are the same.
  • Play a key role in supporting operational excellence across multiple locations.
  • Join a collaborative business that values innovation, development, and continuous improvement.
  • Excellent opportunities for career progression and professional development.
  • Competitive salary and benefits package.
If you’re an experienced Soft Services leader looking for a dynamic mobile role where you can make a real impact across multiple sites, we’d love to hear from you. Apply today to take the next step in your Facilities Management career.

#HospSenior

General Services Manager – Facilities (GMP) – Limerick

General Services Manager – Facilities Management (Soft & Hard Services) – GMP

I am recruiting on behalf of a leading Facilities Management (FM) company. The General Services Manager oversees the delivery of all on‑site FM services – including soft services (cleaning, catering, reception, waste, landscaping, security, mailroom, etc.) and hard services – within a GMP‑regulated environment, ensuring operations run smoothly, safely, and to a high standard. This role serves as the primary point of contact for the client and is responsible for service delivery, compliance, performance, and continuous improvement.

Key Responsibilities

  • Service & Contract Management – Manage the effective delivery of all FM services, including soft services (cleaning, catering, reception, waste, security, landscaping) and other operational support services.
  • Ensure contractual obligations are fully understood and consistently met.
  • Monitor service performance, resolve issues promptly, and drive quality improvements.
  • Financial Management – Oversee site budgets, cost control, and operational expenditure.
  • Prepare and analyse monthly financial and performance reports.
  • Manage invoicing, forecasting, and financial optimisation.
  • Client Relationship Management – Develop and maintain strong working relationships with the client and key stakeholders.
  • Lead regular performance review meetings.
  • Ensure client needs, service expectations, and compliance requirements are met.
  • Compliance, Safety & Risk – Ensure all health & safety, environmental, and regulatory standards are adhered to.
  • Oversee vendor compliance and ensure all FM team members are fully trained and competent.
  • Manage audits, risk registers, and business continuity processes.
  • Team Leadership & People Management – Lead, motivate, and support the onsite FM team across soft and hard services.
  • Manage recruitment, training, development, and team performance.
  • Foster strong communication and a positive, collaborative workplace culture.
  • Business Development & Continuous Improvement – Identify opportunities to enhance or expand services, particularly across soft service lines.
  • Work with internal support teams and subject matter experts to deliver improvements.
  • Promote innovation, efficiency, and best‑practice adoption.

Key Success Measures

  • Consistent achievement of KPIs and financial targets.
  • High levels of client satisfaction and proactive relationship management.
  • Engaged, high‑performing FM team.
  • Safe, compliant, and cost‑effective service delivery across soft and hard services.
  • Implementation of service upgrades, efficiencies, and innovations.

Skills & Experience

  • Strong experience managing FM operations, including soft services, within a regulated or outsourced environment.
  • Excellent client management and communication skills.
  • Solid financial understanding (budgeting, P&L ownership, KPI management).
  • Minimum 5 years’ experience in GMP/GDP or similarly regulated settings.
  • Strong leadership, problem‑solving, and people management skills.
  • Proven ability to manage compliance, labour planning, and service performance.
  • Experience in pharmaceutical, manufacturing, FMCG, or other highly regulated environments.
  • Technical or FM-related qualifications – Desirable
  • Safety qualification – Desirable
  • Facilities Management certifications – Desirable

Ready to Take the Next Step?

If you’re an experienced FM professional looking to lead a high‑performing team and deliver best‑in‑class soft and hard services, apply now.

#HospSenior

General Services Manager (GSM) – Dublin

General Services Manager – Soft Services

I’m recruiting on behalf of a leading global organisation that oversees Facilities Management services for a major Pharma/Medical Device manufacturing site in Dublin.

As General Services Manager, you will oversee the full suite of soft services on site, ensuring exceptional service standards, full regulatory compliance, and a seamless client experience. You’ll manage multiple service lines including:

  • Cleaning / GMP Janitorial
  • Catering / Hospitality
  • Waste & Environmental Services
  • Reception / Front‑of‑House
  • Security coordination (if applicable)
  • General site services & FM support

You’ll act as the main onsite contact for the client, lead a diverse soft‑services team, and ensure all services meet the stringent expectations of a regulated manufacturing environment.

Key Responsibilities

  • Lead and develop teams delivering cleaning, catering, housekeeping, and other soft services.
  • Ensure GMP/GDP standards are maintained across all relevant services, including controlled‑area cleaning and documentation.
  • Manage day‑to‑day operations, ensuring delivery meets or exceeds KPIs, SLAs, and audit requirements.
  • Build strong relationships with the client and supporting stakeholders.
  • Oversee staffing, training, performance management, and workforce planning.
  • Drive service improvements, process optimisation, and innovation.
  • Ensure compliance with safety, environmental, and regulatory requirements.
  • Support budgeting, forecasting, cost control, and reporting for soft services performance.

What We’re Looking For

  • Experience managing soft services in a regulated GMP/GDP environment (Pharma or Medical Devices).
  • Strong leadership background in outsourced FM or multi‑service soft services operations.
  • Demonstrated success in client relationship management.
  • Strong commercial understanding with experience in budgeting and cost management.
  • Excellent communication, team‑development, and organisational skills.
  • Proven ability to lead high‑performing teams in compliance‑driven environments.
  • Desirable
  • 10+ years’ experience in GMP‑regulated Pharma/Medical Device operations.
  • Occupational HS&E certification.
  • Experience in FMCG or high‑cleanliness environments (food, healthcare, labs).

What’s on Offer

  • Competitive salary, annual bonus, and a comprehensive benefits package.
  • A key leadership role on a high‑profile client site.
  • The chance to influence and elevate soft services delivery in a world‑class regulated GMP/GDP environment.
  • Clear opportunities for long‑term career progression within a global organisation.
  • Extensive training, onboarding, and professional development tailored to your growth.
  • A collaborative, supportive culture where your contribution is valued.

If this sounds like the kind of opportunity you’ve been waiting for, I’d love to hear from you.
Apply today and let’s start a conversation about your next career move.

#HospSenior