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General Services Manager – Soft Services

I’m recruiting on behalf of a leading global organisation that oversees Facilities Management services for a major Pharma/Medical Device manufacturing site in Dublin.

As General Services Manager, you will oversee the full suite of soft services on site, ensuring exceptional service standards, full regulatory compliance, and a seamless client experience. You’ll manage multiple service lines including:

• Cleaning / GMP Janitorial
• Catering / Hospitality
• Waste & Environmental Services
• Reception / Front‑of‑House
• Security coordination (if applicable)
• General site services & FM support

You’ll act as the main onsite contact for the client, lead a diverse soft‑services team, and ensure all services meet the stringent expectations of a regulated manufacturing environment.

Key Responsibilities

• Lead and develop teams delivering cleaning, catering, housekeeping, and other soft services.
• Ensure GMP/GDP standards are maintained across all relevant services, including controlled‑area cleaning and documentation.
• Manage day‑to‑day operations, ensuring delivery meets or exceeds KPIs, SLAs, and audit requirements.
• Build strong relationships with the client and supporting stakeholders.
• Oversee staffing, training, performance management, and workforce planning.
• Drive service improvements, process optimisation, and innovation.
• Ensure compliance with safety, environmental, and regulatory requirements.
• Support budgeting, forecasting, cost control, and reporting for soft services performance.

What We’re Looking For

• Experience managing soft services in a regulated GMP/GDP environment (Pharma or Medical Devices).
• Strong leadership background in outsourced FM or multi‑service soft services operations.
• Demonstrated success in client relationship management.
• Strong commercial understanding with experience in budgeting and cost management.
• Excellent communication, team‑development, and organisational skills.
• Proven ability to lead high‑performing teams in compliance‑driven environments.
• Desirable
• 10+ years’ experience in GMP‑regulated Pharma/Medical Device operations.
• Occupational HS&E certification.
• Experience in FMCG or high‑cleanliness environments (food, healthcare, labs).

What’s on Offer

• Competitive salary, annual bonus, and a comprehensive benefits package.
• A key leadership role on a high‑profile client site.
• The chance to influence and elevate soft services delivery in a world‑class regulated GMP/GDP environment.
• Clear opportunities for long‑term career progression within a global organisation.
• Extensive training, onboarding, and professional development tailored to your growth.
• A collaborative, supportive culture where your contribution is valued.

If this sounds like the kind of opportunity you’ve been waiting for, I’d love to hear from you.
Apply today and let’s start a conversation about your next career move.

#HospSenior