Patient Administrator
Excel Recruitment is seeking a number of Patient Administrators for our client who specialises in the healthcare and patient support sector. This role is ideal for someone with strong telephone-handling experience and previous exposure to a medical, healthcare, or clinical administration environment. This is a full time temporary position with the possibility of moving to a permanent contract.
Responsibilities
- Handle high volumes of patient phone calls in a calm, professional manner.
- Triage medical-related queries and direct them to the correct Nursing, Lab, or Administration teams.
- Escalate urgent or sensitive patient issues using agreed clinical escalation procedures.
- Keep accurate call notes and logs, highlighting any recurring medical or patient‑care issues.
- Support smooth patient communication during the organisation’s system transition period.
Requirements
- Experience in healthcare administration or a busy call centre taking high‑volume calls.
- Strong communication and decision‑making skills when dealing with patients and medically sensitive queries.
- Ability to stay calm, professional, and detail‑focused under pressure.
- Understanding of confidentiality, patient information handling, and appropriate communication in a medical setting.
This is a great opportunity for someone with telephone experience and an interest in the medical/healthcare sector. If you would like to apply for this Patient Administrator position, please apply using the link below. For any questions, please contact Laurence on 01‑8717605.
INDCOM
