Guest Relations Manager – Premium Corporate Hospitality
I’m partnering with a leading organisation in Dublin 2 to recruit a Guest Relations Manager who will take ownership of delivering a seamless, high-end hospitality experience across a busy corporate environment.
This is a standout opportunity for someone who thrives on creating exceptional first impressions, leading from the front, and elevating every guest interaction into something memorable. If you’re passionate about people, detail-driven, and love operating in a polished, fast-paced setting – this role is for you.
What You’ll Do
- Lead, coach and inspire a high-performing Guest Relations team to deliver exceptional service at every touchpoint.
- Set and maintain premium hospitality standards across all guest interactions, ensuring consistency and excellence.
- Create a culture of ownership, accountability and continuous improvement within the team.
- Be the go-to escalation point for complex guest requests, complaints and service recovery situations.
- Deliver a personalised and memorable experience for every guest, from arrival through to departure.
- Build strong relationships with repeat visitors by anticipating preferences and future needs.
- Oversee VIP visits, executive meetings and high-profile engagements with flawless execution.
- Take full ownership of the end-to-end guest journey for meetings, conferences and events.
- Coordinate closely with internal teams to ensure every detail – from catering to room setup – is delivered seamlessly.
- Ensure all client-facing spaces consistently reflect a high-end, professional environment.
- Monitor service quality through feedback, observation and performance metrics.
- Continuously identify ways to improve efficiency while maintaining exceptional service standards.
- Act as a visible ambassador for Guest Relations across the business, influencing a “one team” service culture.
What We’re Looking For
- Previous experience in luxury hospitality, premium hotels, executive lounges or corporate guest services.
- A genuine passion for delivering exceptional customer experiences.
- Outstanding communication and interpersonal skills, with the ability to engage confidently with senior stakeholders and VIPs.
- Strong organisational ability and the confidence to manage multiple priorities in a fast-paced environment.
- A solutions-focused mindset with excellent problem-solving skills.
- A polished, professional presence with high attention to detail.
- Experience with meeting room booking or visitor management systems is an advantage.
Why You’ll Love This Role
- Opportunity to lead and shape a premium guest experience function within a high-profile environment.
- A dynamic, people-focused workplace where no two days are the same.
- Work with senior stakeholders and deliver high-impact, visible experiences.
- Career progression opportunities within a growing and forward-thinking organisation.
- A supportive team culture where your ideas and leadership truly make a difference.
If you’re ready to take the lead in creating exceptional, memorable experiences and elevate corporate hospitality standards, I’d love to hear from you.
#HospSenior
