Customer Service Administrator
Location: Antrim
Hours: Monday – Friday, 9:00am – 5:00pm
Salary: £13.19 / hour
A fantastic opportunity has arisen for a Customer Service Administrator to join a growing and well-established organisation in Antrim. This role is ideal for a highly organised individual with a customer-first approach, offering the chance to develop professionally within a positive and supportive workplace.
Responsibilities
- As a Customer Service Administrator, you will respond to customer enquiries via phone and email in a professional and timely manner
- Providing administrative support to ensure smooth day-to-day operations
- Accurately processing information and maintaining internal systems
- Liaising with internal teams to resolve queries efficiently
- Always ensuring a high standard of customer service
Requirements
- Previous experience in a customer service or administrative role
- Excellent communication skills, both written and verbal
- Strong attention to detail and high levels of organisation
- Competent computer and analytical skills, including proficiency in MS Excel and MS Word
- Geographical knowledge of NI is essential
- Own transport would be an advantage due to the location
Benefits
- Competitive salary
- Monday to Friday working hours (no weekends)
- Great opportunity to join a growing business
- Excellent opportunities for further learning and development
- Continued support by a dedicated recruitment agency
- Friendly and professional working environment
Ready to take the next step in your career? If delivering excellent customer service is your passion, we want to hear from you!
Apply now through the link below or send your CV to David Dunlop at Excel Recruitment.
#BELFHOS
At Excel Recruitment, we are currently recruiting a Transport Manager on behalf of our client based in Dublin 22.
The role of the Transport Manager is to actively manage operations through active involvement in the day-to-day running of the transport department.
Duties
- Acting as a key member of the logistics management team by actively demonstrating the standards, behaviours, and values to drive team effectiveness across the business
- Ensure that the company operates within all agreed operational procedures, and within all statutory requirements.
- Assess workload and resources available to ensure key tasks and duties are carried out within the desired time frame and deadline
- Manage client queries, and complaints in a timely and professional manner
- Solve operational problems as quickly and efficiently as possible.
- Identify and report to management on the department’s needs and requirements.
- Manage & develop business by focusing on customer relationships and support to Sales teams where needed
- Ensure company and customer requirements are fulfilled as per SOP’s
- Develop and maintain effective working relationships within the company in order to overall knowledge of the workings of the company and it’s employees improve
Requirements
- Fluent Romanian is essential – with a level of English
- A minimum of 5 years’ previous experience at Supervisory level in a similar role is Essential.
- Experience using Transport Management systems is desirable
- Valid National C.P.C. (Desirable)
- Good knowledge of Dublin and the greater Dublin area
- Highly organised with robust planning ability
- Motivated and reliable
- Strong problem-solving skills.
- Proficient in Microsoft Word/Excel.
- Work well as part of a team.
This is a full-time permanent position, offering €60-€65k per annum DOE.
Should you be interested in this Transport Manager position, please submit your CV via the link provided or call Kayleigh on 045-397140. For more jobs, please visit the Excel Recruitment website.
