We are delighted to announce that Excel Recruitment has won Best Training & Development Strategy at the Customer Experience Awards 2026.
It was a fantastic evening celebrating organisations across Ireland that deliver outstanding customer experiences. We were incredibly proud to see our approach to training and development recognised.
At Excel Recruitment, investing in our people sits at the heart of what we do. We believe that giving people the right skills, support and opportunities helps them reach their full potential.
This award recognises the work our team puts into developing our people. It also reflects something we believe strongly: great customer experiences start with great people.
Investing in our people
Recruitment is a people business.
Every conversation with a candidate, every interaction with a client and every piece of advice from a consultant shapes the Excel Recruitment experience.
That makes our people one of our greatest strengths. It also makes their development incredibly important.
Training gives our teams the knowledge and skills they need to do their jobs well. It also helps them build confidence, take on new challenges and develop their careers.
As the recruitment industry changes, our people need to keep learning. This could mean developing specialist recruitment knowledge, improving communication skills or learning how to use new technology.
Our goal is simple. We want to give our people the tools they need to succeed.
Development does not stop after onboarding
Training should not end when someone finishes their first few weeks.
Starting a new role comes with plenty to learn. There are systems to understand, industries to learn about and relationships to build with candidates and clients.
However, development needs to continue long after the initial onboarding period.
Our people need opportunities to learn from experienced colleagues and take on new responsibilities. They also need to see where their career could take them.
Progression does not always mean moving into management. For some people, it may mean developing specialist knowledge. For others, it could mean taking on more responsibility, mentoring colleagues or moving into a new area of recruitment.
A strong training and development strategy needs to support all of these paths.
Building careers at Excel Recruitment
This approach reflects the work we do with candidates every day.
At Excel Recruitment, we help people make informed decisions about their careers. We talk to candidates about their experience, their goals and what they want from their next move.believe our own people deserve the same level of support and want our employees to build careers with Excel Recruitment, not simply fill a role.
That means creating opportunities to learn, develop and progress. It also means giving people the support they need at different stages of their careers.
Everyone learns differently. Some people thrive through formal training, while others develop through mentoring, experience and new challenges.
Our training and development approach needs to recognise those differences.
Great customer experiences start with our people
Winning Best Training & Development Strategy at the Customer Experience Awards 2026 is a fantastic achievement for Excel Recruitment.
More importantly, it recognises the work and dedication of our team.
Training and development has a direct impact on the experience we provide to candidates and clients. When our people feel confident and supported, they are better equipped to provide the service our customers expect.
A candidate may remember the consultant who took the time to understand their career goals.
A client may remember the recruiter who took the time to understand their business and provide honest advice.
These experiences matter.
They are created by people who have the knowledge, confidence and support to do their jobs well.
Looking ahead
We’re incredibly proud of this award and everyone who has contributed to our training and development journey.
We’d like to thank our team for their hard work and commitment. We’d also like to congratulate all of the finalists and winners at this year’s Customer Experience Awards.
For Excel Recruitment, this award is another reason to keep investing in our people.
We’ll continue to develop skills, build careers and create opportunities for our teams to reach their full potential.
Our role is to help you Excel.
