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Customer Service & Warranty Coordinator

Excel Recruitment is seeking a Customer Service & Warranty Coordinator for our client who specialises in the distribution of electrical goods, home, garden and DIY products. This is an exciting opportunity for a customer-focused individual to join a busy and growing team. The successful candidate will be responsible for managing customer enquiries, warranty claims, repairs and after-sales service for a range of electrical products. This is a fast-paced role that requires excellent communication skills, strong attention to detail and the ability to resolve customer issues efficiently.

Responsibilities

• Handle customer calls, emails and service enquiries.
• Provide a high level of customer service to both internal and external customers.
• Process customer orders and maintain accurate records.
• Manage warranty claims for electrical goods from initial enquiry through to resolution.
• Verify warranty eligibility and gather supporting documentation.
• Liaise with suppliers and manufacturers regarding repairs, replacements and warranty approvals.
• Arrange collections, returns and deliveries of faulty products when required.
• Keep customers informed throughout the warranty and repair process.
• Book products in for service and repair.
• Provide repair estimates and expected completion times.
• Work closely with technicians, service centres and suppliers to resolve issues.
• Escalate unresolved service and warranty cases where necessary.
• Support the field sales team with customer queries and quotations.
• Work closely with the buying, transport and finance teams.
• Ensure all customer information and service records are maintained accurately.
• Assist with identifying recurring product and warranty issues.

Requirements

• Minimum 1-3 years’ experience in a warranty or service administration role.
• Previous experience dealing with electrical goods, appliances or technical products would be advantageous.
• Strong customer service and communication skills.
• Excellent organisational and problem-solving abilities.
• Ability to manage multiple enquiries and cases simultaneously.
• Strong attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to learn new systems and processes quickly.
• Strong spoken and written English.

This Customer Service & Warranty Coordinator role offers an excellent opportunity to join a well-established business and play a key role in delivering exceptional after-sales support for electrical products. The successful candidate will have the opportunity to manage warranty claims, repairs and customer service enquiries while working closely with suppliers, service providers and internal teams. If you would like to apply for this Customer Service & Warranty Coordinator, please apply using the link below. For any questions, please contact Laurence on 01-8717605.

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