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Excel Recruitment has an excellent opportunity available for a Technical Support Agent to join our clients, Ireland’s fastest-growing retail chain.

Our client is seeking an experienced Technical Support Agent to join their team. This role is based in our Clients Head Office in South Dublin hybrid working is available up to 2 days at home per week.

Responsibilities of this Technical Support Agent role will include resolving issues with end-user devices such as laptops and mobile phones, imaging and configuring operating systems, and providing remote support to our client’s office, store, and warehouse staff nationwide.

Duties will include:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customer-targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritise and manage several open issues at one time
• Liaise with external service providers to deliver business requirements
• Create and maintain documentation for troubleshooting and resolution of issues

Requirements

• Minimum of 2 years experience in a similar role with demonstrable service ethos and direct client-facing experience
• 3rd level degree in a relevant field
• Hands-on experience with Windows & Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Flexibility and good work ethic
• Enthusiastic about learning new technologies
• Very proficient in spoken and written English
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

In Return

• Excellent salary on offer €30-34K DOE
• 20 days holidays per annum rising to 25 days after 2 years
• Private employee medical insurance
• Company pension after one year of service
• Flexible start and finish times
• Initial training and ongoing development from an experienced team member
• Excellent opportunities for career progression
• Dynamic work environment
• New office facility with free parking
• On-site gym and canteen
• Up to 2 days remote working per week

Should you be interested in this Technical Support Agent position, please upload your CV to the link provided or call Ciara Connolly on 045 397140. Unfortunately, due to volume, only suitable applicants can be contacted. For more jobs, please visit the Excel Recruitment website

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