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Excel Recruitment is seeking a Customer Service & Administration Specialist for our client who specialises in the distribution and retail of consumer products across electrical, home, garden, DIY and eCommerce sectors. This is an exciting opportunity for a customer-focused professional with strong administrative and excel skills to join a busy and growing team. The successful candidate will support customer service operations, order management, warranty administration, returns processing and general business support, while ensuring a high standard of customer satisfaction.

Responsibilities

• Handle customer enquiries via phone, email, online platforms and other communication channels.
• Deliver excellent customer service and resolve customer issues efficiently and professionally.
• Process customer orders and maintain accurate customer records.
• Manage warranty claims from initial enquiry through to resolution.
• Coordinate repairs, replacements, returns and exchanges with suppliers and service providers.
• Keep customers updated throughout the order, warranty and repair process.
• Liaise with internal departments including sales, operations, logistics, purchasing and finance.
• Support order fulfilment and dispatch activities when required.
• Monitor order progress, stock availability and customer requests.
• Maintain accurate service, warranty and customer information across company systems.
• Use Excel to manage reports, track orders, analyse data and maintain records.
• Process quotations and support the sales team with customer queries.
• Assist with identifying recurring customer service or product issues and recommend improvements.
• Support website, content or administrative tasks during quieter periods.
• Ensure all customer interactions are handled in line with company standards and processes.

Requirements

• 2+ years’ experience in a customer service, administration, sales support or service coordination role.
• Strong administrative skills with excellent attention to detail.
• Advanced or intermediate Microsoft Excel skills and strong overall Microsoft Office knowledge.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience using CRM, ERP, order management or customer service systems is desirable.
• Strong organisational and problem-solving abilities.
• Experience handling orders, returns, warranty claims or after-sales support would be advantageous.
• Previous experience in retail, distribution, eCommerce or customer support environments is desirable.
• A proactive, positive attitude with a willingness to learn and support different areas of the business.
• Fluent spoken and written English.

This Customer Service & Administration Specialist role offers an excellent opportunity to join a successful and growing organisation where customer service and operational excellence are key priorities. The successful candidate will play a vital role in supporting customers, managing orders and warranty enquiries, maintaining accurate records and working closely with internal teams to ensure a seamless customer experience. This position is ideal for a highly organised individual with strong Excel skills, excellent communication abilities and a customer-first approach. If you would like to apply for this Customer Service & Administration Specialist, please apply using the link below. For any questions, please contact Laurence on 01-8717605.

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