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Customer Care & Order Support Executive

Negotiable Call Centre and Customer Service Dublin North

Customer Care & Order Support Executive
North County Dublin | €33,000 – €35,000
Are you an experienced office-based customer service professional looking for your next career move? Our client, a well-established and growing business based in North County Dublin, is seeking a Customer Care & Order Support Executive to join their team. This is an excellent opportunity for someone with strong experience supporting customers within a professional office environment, managing customer orders, resolving queries, and coordinating with internal departments to deliver an exceptional customer experience. We are specifically seeking candidates with previous office-based customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment.
Essential Requirements
  • Previous experience in an office-based customer service, customer support, or customer administration role
  • Fluent written and spoken English with excellent communication skills
  • Strong IT skills with experience using CRM systems, Microsoft Office, and multiple business systems
Company Overview
Our client is a successful and expanding organisation with a strong customer-focused culture and an excellent reputation for delivering high levels of service. Operating within a fast-paced environment, they are committed to continuous growth, operational excellence, and providing customers with a positive and seamless experience. This position offers the opportunity to join a supportive team and build a long-term career within a growing business.
Salary & Benefits
  • Salary of €33,000 – €35,000
  • Full-time permanent position
  • Supportive and collaborative team environment
  • Exposure across customer support, operations, and eCommerce functions
  • Excellent opportunities for career development and progression
  • North County Dublin location
Key Duties
  • Respond to customer enquiries via phone, email, online helpdesk, and messaging platforms
  • Deliver exceptional after-sales support and resolve customer queries efficiently and professionally
  • Process and manage customer orders using the company’s order management systems
  • Liaise with operations and dispatch teams to ensure orders are fulfilled accurately and on time
  • Manage customer returns and exchanges in a timely and professional manner
  • Respond to online customer reviews in line with company standards and brand guidelines
  • Assist with website updates and eCommerce administration tasks when required
  • Maintain accurate records relating to customer orders, stock movements, and order progress
  • Ensure a high standard of customer service is delivered across all customer touchpoints
Requirements & Desirable Experience
  • Previous office-based customer service experience is essential
  • Experience in a customer support, customer administration, order processing, or customer care role
  • Fluent written and spoken English with excellent communication and interpersonal skills
  • Strong IT skills with experience using CRM systems, Microsoft Office, and multiple business platforms
  • Experience working with an Order Management System is advantageous
  • Previous experience within an eCommerce environment would be beneficial
  • Strong organisational skills with excellent attention to detail
  • Ability to manage multiple priorities in a busy office environment
  • Strong problem-solving skills and a proactive approach to work
  • Passion for delivering an outstanding customer experience
  • Ability to work effectively as part of a team and support different areas of the business when required
This role offers valuable experience within a customer service, order management, administration, and eCommerce environment and is ideally suited to candidates with previous office-based customer service experience who are looking to further develop their career within a growing organisation. Please apply using the link below for the attention of Cloe Stapleton.
If you are interested in this opportunity and would also like to be considered for other suitable roles aligned with your experience and skill set, please submit your updated CV in Word format via the application link provided.
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