Search for your next opportunity

Excel Recruitment are looking to speak with people with a passion for delivering excellent customer service for Contact Centre opportunities in Northern Ireland, offered on a permanent full-time basis.

The Role:

As a Contact Centre agent, you will be the first point of contact for our customers, providing them with assistance and support across various channels. Your primary responsibilities will include:

• Handling inbound and outbound calls with professionalism and courtesy.
• Assisting customers with inquiries, complaints, and product information.
• Where applicable meeting any sales targets.
• Maintaining accurate records of customer interactions, transactions and meeting all KPI’s.
• Collaborating with team members to resolve customer issues effectively.
• Striving to meet and exceed performance targets and customer satisfaction goals.

The Person:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in a contact centre or customer service role is preferred but not essential.
• Proficiency in using computer systems and software applications.

On offer:

• Competitive salary and benefits package.
• Comprehensive training and ongoing support.
• Opportunities for career advancement within the company.

If you are passionate about providing outstanding customer service, we would love to hear from you by clicking APPLY

#INDBEL3