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Are you an organised, solutions-focused project professional who enjoys turning ideas into practical improvements? Excel Recruitment is looking for a confident and people-focused Project Coordinator to help shape how we work, improve our systems and deliver meaningful business change. Working closely with the Director of Operations, you will take ownership of varied projects from planning through to implementation, keeping stakeholders engaged, actions on track and improvements embedded across the business.

About the role

This is a visible, hands-on role where you can make a genuine impact. You will partner with teams across the organisation, senior stakeholders and external software providers to improve processes, introduce smarter systems and support employees through change. It is an ideal opportunity for someone who enjoys variety, takes pride in getting things done and can quickly turn business needs into well-managed, sustainable solutions.

Responsibilities

• Coordinate operational, systems and process improvement projects from planning to completion.
• Maintain project plans, timelines, action trackers, milestones, risks and dependencies.
• Follow up with stakeholders, identify delays or barriers and provide regular progress updates.
• Gather and document business requirements and map processes to identify inefficiencies and gaps.
• Coordinate system developments, testing, User Acceptance Testing, implementation and post-go-live reviews.
• Support workflow automation, CRM optimisation, portals, online timesheets, reporting and other technology initiatives.
• Communicate upcoming changes clearly and support employees and managers throughout implementation.
• Develop and deliver practical training, user guides, SOPs, FAQs and process documentation.
• Monitor user adoption, gather feedback and recommend further training or process improvements.
• Produce clear project and operational reporting on progress, issues, adoption and benefits delivered.

Requirements

• Minimum 2-3 years’ experience in project coordination, project management, business change, systems implementation, operations improvement or a similar role ideally in the Recruitment Industry.
• Demonstrable experience coordinating projects from initial planning through to implementation and completion. Candidates should be able to provide clear examples of projects they have personally coordinated or taken ownership of from start to finish.
• Experience developing SOPs, process documentation, user guides, training materials or similar operational documentation.
• Experience delivering employee training or supporting organisational change and user adoption.
• Excellent organisation, planning, prioritisation and follow-through skills.
• Strong interpersonal, stakeholder management, presentation and written communication skills.
• Confidence working with employees at all levels and explaining systems and change in clear, non-technical language.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
• A practical, analytical and solutions-focused approach with excellent attention to detail.

Desirable experience

• Experience in recruitment or another fast-paced professional services environment.
• Exposure to CRM, ATS, HR, payroll, finance or workflow systems.
• Knowledge of User Acceptance Testing, process mapping, automation, AI tools or business process optimisation.

What We Offer

This is more than a project coordination role – it is an opportunity to work at the centre of operational improvement within an established and recognised recruitment brand. You will have the autonomy to turn ideas into practical solutions, influence how projects and change are delivered, and make a measurable impact across the business. You can expect:

• A competitive base salary and benefits package
• The autonomy to improve systems, streamline processes and help shape how change is delivered across the business
• Direct collaboration with an ambitious and supportive senior leadership team
• Exposure to a broad range of systems, operational projects and business transformation initiatives
• A fast-paced and varied environment where your work will have a clear and visible impact
• Opportunities to build valuable experience across project delivery, process improvement, training and change management
• Complimentary lunch on the last Friday of every month
• Regular company social events and opportunities to connect with colleagues

If you are ready to take the next step in your career and want a role where you can solve problems, drive positive change and see the results of your work, we would love to hear from you. Apply today with your CV to join Excel Recruitment.