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1. Role Purpose

The Healthcare Booking Co-ordinator plays a central role in the delivery of temporary healthcare staffing services, ensuring the timely and efficient allocation of Nurses and Healthcare Assistants across a range of client settings.
Operating within a fast-paced, high-volume environment, the role requires strong coordination, responsiveness, and decision-making skills to ensure continuity of care and consistent service delivery. The Booking Co-ordinator is responsible for managing shift requirements end-to-end, maintaining accurate system records, and delivering a high standard of communication to both clients and healthcare professionals.
This position is critical to maintaining safe staffing levels, minimising service disruption, and supporting the overall operational performance of the temporary staffing division.

2. Key Responsibilities

A. Bookings & Workforce Coordination

• Manage the allocation of healthcare professionals to daily, weekly, and ad hoc shift requirements
• Ensure all open shifts are filled in a timely, efficient, and compliant manner
• Match candidates to shifts based on qualifications, experience, availability, and compliance status
• Maintain oversight of live rosters and proactively address staffing gaps
• Coordinate shift confirmations, changes, and cancellations in real time
• Ensure availability for candidates is kept up to date

B. Client & Candidate Management

• Act as a key operational contact for clients in relation to staffing requirements
• Maintain consistent, clear, and professional communication with both clients and healthcare workers
• Build and develop strong working relationships to support ongoing staffing needs
• Ensure candidates are fully briefed on shift details, locations, and expectations
• Support a positive candidate and client experience through responsive service delivery

C. Operational Problem Solving & Escalation

• Respond effectively to urgent staffing shortages, cancellations, and last-minute requests
• Prioritise competing demands in a high-pressure, time-sensitive environment
• Identify and implement solutions to minimise disruption to client services
• Escalate complex or critical issues appropriately while maintaining ownership through to resolution

D. Systems, Compliance & Administration

• Accurately maintain all bookings and communications on internal CRM/VMS systems
• Ensure all shift allocations and updates are recorded in real time
• Support compliance processes by ensuring only fully compliant candidates are booked
• Maintain high standards of data accuracy and record-keeping
• Adhere to internal policies, procedures, and service level agreements

E. Service Delivery & Continuous Improvement

• Deliver a consistently high standard of service across all interactions
• Contribute to team performance and operational efficiency
• Identify opportunities to improve booking processes and workflows
• Maintain a proactive, solutions-focused approach to daily operations

3. Role Requirements

• Previous experience in scheduling, bookings, rostering, administration, or a similar coordination role
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Excellent communication skills, both written and verbal
• Ability to work effectively under pressure in a fast-paced environment
• High level of attention to detail and accuracy
• Proficiency in CRM systems, databases, and Microsoft Office

4. Core Competencies

Operational Coordination
Effectively manages scheduling, rostering, and allocation of resources to meet client demand in a timely and efficient manner.

Communication & Service Delivery
Communicates clearly and professionally, ensuring a high standard of service to both clients and candidates at all times.

Problem Solving & Decision Making
Responds quickly to challenges, evaluates options, and implements effective solutions in time-sensitive situations.

Organisation & Attention to Detail
Maintains accuracy across all systems and processes while managing a high volume of activity.

Collaboration & Team Contribution
Works closely with recruitment, compliance, payroll, and wider teams to ensure seamless service delivery.

Resilience & Adaptability
Remains calm and effective under pressure, adapting quickly to changing priorities and operational demands.

5. Additional Incentives

This role offers strong career progression opportunities within the organisation, with pathways into Senior Booking Co-ordinator, Team Lead, or Recruitment Consultant roles based on performance and development