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Online Sales & Customer Service Manager

As online sales continue to grow my client is now recruiting a brand-new management role to oversee the current team of four online executives.

This is an exciting position and as Online Manager you can really make this role your own and put your own stamp on things!

It is essential that this person has a background in online sales management and some management/supervisor experience of at least one person.

Based in the head office in Dublin South you and your team will be responsible for the day-to-day management and fulfilment of online orders and customer service.

Please note this is an office role not a warehouse job – the warehouse team will physically pick and pack the orders – instead, you and your team will be using the order management software system.

Salary & Package

• Salary discussed on application but very competitive
• 10% Bonus
• 22 days holidays

Responsibilities for the job of Online Sales & Customer Service Manager

• Management of online orders for the website
• Ensuring orders are fulfilled within the correct timelines
• Provide first class customer service ensuring customer loyalty and retention
• Order management/ERP integration; ensuring all data is processed efficiently and information is accurate and available in relevant systems
• Be the contact in the branches for branch-fulfilled orders
• Branch engagement to ensure we have stock of all relevant products
• Review product offerings, ensuring relevant detail on all products exists
• Liaise with the marketing and ecommerce team on sales campaigns and promotions
• Management and regular review of all cost inputs, including deliveries
• Courier service management

Should you be interested in this job opportunity please apply.

AISAMB