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Excel Recruitment are seeking an enthusiastic, reliable, and detail-oriented Field Service Engineer to join our team. Working across the 32 counties (with occasional overnight stays), you will be responsible for performing service duties on customer equipment including installation, preventative maintenance, and breakdown repair. If you are organised, customer-focused, and enjoy a varied role that blends some office and mostly field-based work, we would love to hear from you.

We value diversity, equity, and inclusion and encourage candidates from all backgrounds to apply. Join us to help deliver innovative solutions while fostering an inclusive work environment where every voice is heard.

Key Responsibilities

• Answer incoming technical calls and emails from customers in a timely, friendly, and professional manner.
• Installation, servicing, and repair of Computer to Plate Laser systems, Industrial Inkjet Printing Machines, and Plate Processors on customer sites.
• Diagnose complex faults, conduct advanced repairs, and support customers with technical queries.
• Liaise with HQ for parts, reporting, and continuous improvement.
• Liaise with Vendors/Suppliers for technical assistance and escalation when required.
• Provide outstanding, professional service that represents our company values at every customer interaction.
• Support onboarding and upskilling of junior engineers through guidance and technical mentoring.
• Communicate effectively with internal teams, customers, and suppliers.
• Collaborate cross-departmentally to assist in improving and enhancing service levels.
• Respond quickly to operational challenges and customer or internal service requirements.
• Support continuous improvement initiatives with a focus on inclusive teamwork and knowledge sharing.
• Maintain company vehicle standards, ensuring it is roadworthy, clean, and well-stocked.
• Ensure compliance with all Health & Safety and manual handling regulations.
• Perform any other duties assigned from time to time.

Qualifications

• Bachelor’s degree in Engineering or a related technical field, or equivalent experience.
• Proven experience as a Field Service Engineer or similar technical role.
• Strong problem-solving skills with the ability to troubleshoot mechanical and electrical systems.
• Excellent communication skills, committed to respectful and inclusive interactions.
• Ability to work independently and collaboratively within diverse teams.
• Willingness to travel frequently across the 32 counties and adapt to varied work environments.
• Demonstrated commitment to uphold diversity, equity, and inclusion principles in the workplace.

Day-to-Day

On a typical day you will:

• Travel to client locations to perform scheduled or emergency equipment maintenance, with occasional overnight stays.
• Interact respectfully with clients and colleagues from diverse backgrounds, ensuring a positive service experience.
• Utilise technical manuals and diagnostic tools to resolve equipment issues quickly.
• Update service logs and communicate progress to your team and management.
• Participate in team meetings promoting shared learning and inclusive collaboration.
• Stay current with industry advancements and company protocols that support equitable and safe work practices.

Benefits

• Fully expensed company vehicle
• Laptop
• Mobile phone
• On-the-job training and certification opportunities
• Positive, team-oriented work environment

Terms & Conditions

• Salary: Competitive salary (based on experience)
• Annual Leave: 22 days per annum increasing to 25 days after 3 years
• Probation: A probationary period of 6 months applies; may be extended or terminated at the Employer’s discretion
• Pension: A contributory pension scheme which all employees may join

We are dedicated to fostering an equitable workplace where every person can thrive. Join us as a Field Service Engineer and contribute to a culture of innovation, respect, and inclusivity.

Please apply for this position accordingly and only if you have the required experience and qualifications. Please also note that preference will be given to candidates who can start immediately. Contact Conor at +353 18717676