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Ecommerce Fulfilment Manager

€45000 - €55000 Transport and Logistics Dublin North

Ecommerce Fulfilment Manager

My client is one of Irelands best known retailers with stores nationwide and a thriving online business.

Based out of the warehouse/distribution centre in North Dublin, I am recruiting an Ecommerce Fulfilment Manager who will oversee the order processing function, ensuring all areas of the business are working collaboratively in delivering goods to their customers.

As an Ecommerce Fulfilment Manager, you will be responsible for all the in-house processes necessary to ensure the customer receives their order, liaising with departments such as the warehouse team, transport, IT and customer service.

Salary is €45K-€55K negotiable but must reflect experience, hours 8.30am-5.30pm, 21 days holidays increasing to 25, Pension, Free Onsite Parking, Staff Discount

As well as being on the warehouse floor you will be office based using IT systems, downloading reports and dealing with queries or issues over the phone and on email therefore the ideal candidate will come with a nice mix of warehouse and office/IT experience.

Responsibilities for the job of Order Fulfilment Manager:

  • Oversee Ecommerce fulfilment for all Ecommerce orders
  • Monitor the daily Ecommerce fulfilment to ensure achievement of SLA for all Ecommerce orders
  • Oversee Ecommerce customers returns and fulfilment complaints
  • Work closely with customer service team to drive reduction in customer cases
  • Proactively identify operational problems, project-related issues, changes, variances and contingencies that may arise; facilitate problem resolution with appropriate parties
  • Collaborate with the IT department on current system functionality as well as system improvements.
  • Work closely with customer service team to drive reduction in customer cases
  • Propose, define and drive operational Ecommerce projects to completion
  • Lead change through continuous improvement initiatives that support the company’s goals

Should you be interested in this job opportunity please apply or contact Ambyr Medford 01 8717609.

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