Search for your next opportunity

Customer Service & Website Administrator – Ladieswear Retailer

My client, a successful Irish fashion retail business based in South Dublin, has a strong online presence alongside thirty stores nationwide.

They are now seeking a Customer Service & Ecommerce Executive to join their head office team in Ballymount.

Hours are 9am-6pm Monday to Friday.

This role would suit someone with a genuine interest in ladies’ fashion who enjoys delivering excellent customer service and supporting the day-to-day running of an ecommerce website.

This is a varied role combining online customer service with ecommerce support, including responding to customer queries via HubSpot, processing online returns, locating stock for customers, and maintaining the website by uploading products and updating content.

You will also provide support to the marketing team with day-to-day tasks.

This position could suit a warehouse or retail candidate who is looking to move into a more customer-focused ecommerce role.

Salary €32k, may be negotiable but will reflect level of experience.

Responsibilities for the job of Customer Service & Website Administrator

• Managing customer queries via HubSpot:responding promptly and professionally via email
• Ringing stores to locate stock for customers when items are unavailable online
• Processing refunds and exchanges for online orders
• Going above and beyond to ensure every customer has a great experience
• Updating product imagery and copy across the website
• Adding and maintaining product information to ensure accuracy
• Supporting website merchandising – keeping the site looking fresh and commercially strong
• General website admin and content updates as needed
• Assisting the wider team across marketing and other day-to-day tasks
• Jumping in where needed – we’re a close-knit team and everyone chips in

Should you be interested in this job opportunity please apply.

AISAMB