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Customer Service Executive

** Before applying please ensure you can commute seamlessly to the office in Swords**

Are you an experienced and proactive customer service professional looking to join a busy and dynamic team in the FMCG sector?

My client supply (via wholesalers) a large portfolio of well-known food brands into Foodservice (restaurants, hotels, bars, cafes etc).

As Customer Service Executive, you will be part of a collaborative team of 6, acting as the primary point of contact for wholesale customers, handling queries, processing orders, and ensuring seamless coordination between sales, warehouse, and logistics teams.

Salary & Benefits: Salary €30k may be negotiable but must reflect experience, Bonus, Pension Contribution, Discounted Health Insurance, and free parking onsite.

I am looking for:

• Strong written and verbal English communication skills.
• Experience customer service or sales support, preferably within FMCG or a similar environment
• Solution-oriented mindset with strong attention to detail.
• Proficiency in Microsoft Excel and comfort working with order processing systems.

Responsibilities for the job of Customer Service Executive

• Manage B2B customer relationships via phone and email with a strong focus on service excellence.
• Process sales orders and credit notes accurately and promptly.
• Maintain up-to-date customer price files and communicate stock availability.
• Resolve queries and issues efficiently, acting as a point of escalation where needed.
• Collaborate closely with internal teams including sales, logistics, and marketing to ensure a seamless customer experience.
• Communicate updates regarding new product listings, order statuses, and availability.
• Provide first-class support to field sales and key account teams.

Should you be interested in this job opportunity please apply.

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