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Customer Service & eCommerce Support Advisor

Negotiable Call Centre and Customer Service Dublin North

Customer Service & eCommerce Support Advisor
North Dublin
Overview of the Role
Are you a customer-focused professional with experience in retail, customer service, or eCommerce? We are recruiting for a Customer Service & eCommerce Support Advisor to join a busy and growing retail operation in North Dublin. This is a varied role that combines customer service, online order management, website support, and dispatch coordination, making it an excellent opportunity for someone who enjoys a fast-paced environment and taking ownership of the customer journey from order through to delivery.
Company Overview
Our client is a well-established and growing Irish retail business with a strong online and in-store presence. Known for delivering high levels of customer service and quality products, the company continues to invest in its eCommerce operations and customer experience, offering employees the opportunity to develop their skills within a dynamic and supportive environment.
Salary & Benefits
  • Competitive salary based on experience
  • Full-time permanent position
  • Monday to Friday working pattern
  • Opportunity to gain experience across customer service, eCommerce, website administration, and operations
  • Supportive and collaborative team environment
  • Career development opportunities within a growing business
Key Responsibilities
  • Respond to customer enquiries through the online helpdesk platform
  • Handle customer queries via phone, email, WhatsApp, and in-store channels
  • Support customers post-purchase by resolving issues and providing product guidance
  • Respond to online customer reviews in line with company standards and brand values
  • Assist with website updates and online content administration during quieter periods
  • Support the dispatch team with order packing and shipping activities
  • Process and manage online orders using the company’s order management system
  • Maintain accurate records relating to orders, stock levels, and customer communications
  • Oversee returns and exchanges, ensuring a positive customer experience
  • Work closely with internal teams to ensure efficient order fulfilment and customer satisfaction
Requirements & Desirable Experience
  • Previous experience in a customer service, retail, or customer support role
  • Experience working within an eCommerce or online retail environment would be advantageous
  • Familiarity with CRM systems and order management platforms is desirable
  • Excellent written and verbal communication skills
  • Fluent English, both written and spoken
  • Strong organisational skills with the ability to manage multiple priorities
  • Positive and proactive approach to work
  • Strong attention to detail and problem-solving abilities
  • Ability to work effectively both independently and as part of a team
  • Eagerness to learn and take on new responsibilities
This role offers valuable experience within a customer service, retail, eCommerce, and operations environment, providing exposure across the full customer journey, online order management, dispatch coordination, and website support functions. Please apply using the link below for the attention of Cloe Stapleton. For any questions regarding the role, please contact Excel Recruitment on (01) 871 7676.
If you are interested in this opportunity and would also like to be considered for other suitable roles aligned with your experience and skill set, please submit your updated CV in Word format via the application link provided.
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