Customer Service Co-Ordinator

Excel Recruitment is currently recruiting for a Customer Service Co-Ordinator on behalf of a well-established and growing business. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and thrives on problem-solving and delivering exceptional service.

Working closely with internal teams including sales, service, purchasing, and logistics, this role offers plenty of variety and the opportunity to develop your skills within a supportive and dynamic business.

What’s on Offer

• Opportunity to join a successful and growing organisation.
• Varied and fast-paced role with exposure to multiple business functions.
• Supportive team environment.
• Career development and progression opportunities.
• Competitive salary and benefits package.

Key Responsibilities

• Handle inbound customer calls and process customer orders efficiently.
• Deliver a high standard of customer service to both internal and external customers.
• Coordinate with multiple departments to ensure smooth order processing and timely communication.
• Provide quotations and estimates for servicing and repairs.
• Support customers with service-related queries and repair bookings.
• Arrange collections and deliveries with transport providers as required.
• Liaise with sales, purchasing, and operational teams to resolve customer queries.
• Assist with problem-solving and customer issue resolution.
• Ensure customer accounts and credit terms are managed in line with company procedures.
• Maintain accurate records using internal systems and software.

Requirements

• 1-3 years’ experience in a Customer Service, Customer Support, or similar position.
• Strong IT skills with experience using Microsoft Office applications.
• Ability to learn new systems and processes quickly.
• Excellent verbal and written communication skills.
• Proven ability to manage a high volume of customer calls and emails.
• Strong organisational skills with excellent attention to detail.
• A proactive approach with the confidence to use your own initiative.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and a customer-focused mindset.
• Experience within the DIY, machinery, retail, or related sectors would be an advantage but is not essential.

If you are passionate about customer service and enjoy working in a busy, collaborative environment, we’d love to hear from you. Please apply here or you can email me or reach me on 01 8717676

INDCOM