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Customer Service Executive

Excel Recruitment is seeking a Customer Service Executive for our client who specialises in the manufacturing and distribution industry. This is an excellent opportunity for a proactive and customer-focused professional to join a fast-paced environment based in Dublin 9. The successful candidate will play a key role in delivering outstanding customer experience while supporting sales activity and building strong client relationships.

Responsibilities

• Act as the main contact for customer enquiries via phone and email
• Accurately process customer orders using internal systems (SAP)
• Handle customer issues, complaints, and delivery queries efficiently
• Build and maintain strong relationships with customers
• Support sales by identifying opportunities to upsell or cross-sell
• Track orders, stock, and deliveries to ensure smooth service
• Create and update reports using Excel
• Work closely with internal teams such as sales, logistics, and finance
• Deliver a consistently high level of customer service

Requirements

• Previous experience in customer service or sales support
• Strong working knowledge of SAP for order processing
• Good Excel skills for reporting and data tracking
• Excellent communication and interpersonal abilities
• Customer-focused with an awareness of sales opportunities
• Able to manage multiple tasks in a busy environment
• Strong attention to detail and problem-solving skills
• Positive attitude and team-oriented approach

This role is suited to someone who enjoys working in a fast-moving environment, dealing with customers, and contributing to both service excellence and commercial success. You will be part of a supportive team with opportunities to grow your career and develop your skill set further. If you would like to apply for this Customer Service Executive, please apply using the link below. For any questions, please contact Laurence on 01-8717605.

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