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What You’ll Do

• Take full responsibility for the day-to-day running of a busy convenience retail, deli, and café-style food operation
• Lead from the front across both the shop floor and food service areas, ensuring high standards of presentation, food quality, and customer experience
• Manage and motivate your team, fostering a positive, high-performing working environment
• Oversee all deli and catering operations including hot food service, breakfast and lunch trade, grab-and-go, and made-to-order offerings
• Coordinate and deliver onsite catering for meetings, events, and workplace functions, ensuring timely service and high presentation standards
• Liaise with internal stakeholders to plan catering requirements and ensure smooth execution of daily and ad-hoc catering requests
• Ensure consistent delivery of fresh food standards, including food quality, portion control, presentation, and service speed
• Drive sales across both retail and food service by optimising product range, menu offerings, and promotional activity
• Manage stock control, ordering, deliveries, and supplier coordination across both retail and fresh food categories
• Monitor sales performance, margins, and minimise waste, with a strong focus on fresh food profitability and yield management
• Plan and manage staff rosters to ensure adequate coverage during peak trading and catering service periods
• Ensure full compliance with HACCP, food safety, allergen, and health & safety standards at all times
• Maintain excellent hygiene standards across all food prep, storage, and service areas
• Train and support team members across retail and catering, ensuring consistency in standards, upselling, and customer engagement
• Maintain strong merchandising standards across the retail space, alongside attractive and well-presented food displays
• Bring fresh ideas to enhance the deli and catering offering, introduce new menu items, and improve overall customer experience
• Work closely with the wider catering and facilities team to ensure smooth day-to-day operations

What We’re Looking For

• Experience in a convenience retail, forecourt, deli, café, or catering environment at Team Lead or senior level
• Strong hands-on experience in fresh food operations, deli service, or catering environments is highly desirable
• Experience supporting or coordinating onsite or corporate catering is a distinct advantage
• Ready to step up into a full management role with strong support and development
• Strong experience in stock control, ordering, and day-to-day operations across both retail and food service
• Good understanding of food safety, HACCP, and high-volume food service standards
• A people-focused leader who enjoys coaching, developing, and motivating a team
• Commercially aware with experience managing margins, food costs, waste, and sales targets
• Hands-on, organised, and comfortable working in a fast-paced, multi-offering environment
• Passion for fresh food, customer service, and delivering a high-quality café and catering experience
• Motivated, reliable, and eager to progress your career

Why You’ll Love This Role

• Monday-Friday working hours offering excellent work-life balance
• A clear pathway into management within a structured organisation
• Secure opportunity with a large, well-established international company
• A supportive environment where both your retail and food service experience will be highly valued
• The opportunity to gain strong exposure across retail, deli, and catering operations
• Competitive salary depending on experience