Search for your next opportunity

Reception Manager – 4* Corporate Hotel

I’m partnering with a busy, corporate-focused 4-star hotel to hire an experienced Reception Manager to lead Front Office operations and drive service excellence.

This is a hands-on leadership role for a proven Front Office Manager who thrives in high-volume environments, excels in team development, and is passionate about delivering exceptional guest experiences.

What You’ll Do

• Lead, manage, and motivate a high-performing Front Office / Reception team
• Drive a positive team culture focused on collaboration, accountability, and service excellence
• Oversee daily Reception operations: check-in, check-out, and guest relations
• Take full ownership of team performance, setting clear expectations and standards
• Train, coach, and develop team members to maximise performance and engagement
• Conduct inductions, structured training plans, and ongoing performance reviews
• Identify high-potential team members and support progression and succession planning
• Manage team rotas, staffing levels, and workflow in a fast-paced hotel environment
• Lead by example on the floor, providing hands-on support during busy periods
• Handle guest queries, complaints, and escalations professionally
• Monitor KPIs, team productivity, and Front Office performance
• Ensure strong communication and coordination within the team and across departments
• Maintain compliance with SOPs, brand standards, and health & safety

What We’re Looking For

• Minimum 3+ years’ experience at Reception Manager / Front Office Manager level in a 4* or corporate hotel
• Proven track record in team leadership, training, and staff development
• Strong experience in high-volume hotel reception operations
• Hands-on management style with a strong guest service focus
• Excellent organisational and problem-solving skills
• Strong communication and leadership abilities
• Experience with hotel PMS systems and Front Office procedures
• Passion for hospitality, team development, and delivering results

Why You’ll Love This Role

• Join a busy, well-established 4 corporate hotel*
• Predominantly a Monday-Friday role, offering excellent work-life balance, with some flexibility required for weekends
• Lead and develop a growing Front Office team
• Strong focus on training, progression, and career development
• Competitive salary and benefits
• Fast-paced, professional environment with clear progression opportunities

If you’re passionate about leading teams, driving performance, and delivering exceptional guest experiences, apply today and make a real impact.

#HospSenior