HR & Customer Service Administrator

Excel Recruitment is currently recruiting for an experienced HR & Customer Service Administrator to join a well-established and highly respected client within the retail and wholesale sector.

This is an excellent opportunity for a motivated and organised HR & Customer Service Administrator to join a busy and supportive environment where no two days are the same.

The successful HR & Customer Service Administrator will play a key role in supporting HR operations, payroll administration, colleague engagement, and customer service functions across the branch.

Responsibilities

As a HR & Customer Service Administrator, your responsibilities will include:

* Supporting all day-to-day HR administration including absence management, employee relations, and disciplinary processes

* Assisting with recruitment activities from interview stage through to onboarding and system setup for new starters

* Liaising closely with the wider HR team to ensure company procedures and employment legislation are followed correctly

* Managing weekly payroll administration with support from the wider payroll function

* Monitoring HR-related KPI’s and maintaining accurate employee records

* Supporting colleague wellbeing initiatives, holiday planning, roster management, and overtime control

* Assisting with employee engagement and internal communication initiatives

* Managing employee queries in a professional, fair, and confidential manner

* Supporting customer service operations across reception, checkouts, and cash office functions

* Ensuring customer queries and complaints are handled efficiently and professionally

* Maintaining operational procedures and supporting monthly audit processes across reception and cash office departments

Requirements

* 3-5 years’ experience in a similar HR administration, customer service, or office management role

* Previous experience within a retail, wholesale, or fast-paced operational environment would be highly beneficial

* Strong understanding of HR processes including recruitment, absence management, and employee relations

* Payroll administration experience is highly advantageous

* Ideally CIPD qualified or currently working towards a HR-related qualification

* Strong communication and organisational skills with excellent attention to detail

* Ability to manage multiple priorities in a busy environment

* A positive and team-focused approach with strong interpersonal skills

Benefits

* Opportunity to join a well-established and supportive organisation

* Stable full-time position with long-term career prospects

* Supportive team environment with ongoing training and development opportunities

* Exposure to both HR and customer service operations

* Opportunity to build valuable experience within a people-focused business

* Varied role offering strong day-to-day diversity and responsibility

Closing & How to Apply

If you’re an experienced HR & Customer Service Administrator looking for your next opportunity, we would love to hear from you.

INDCIAN