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Webstore Duty Manager – Dundalk, Louth

Our client, a leading international retailer within the toy and entertainment sector is seeking a Webstore Duty Manager to support the day-to-day running of its high-volume e-commerce fulfilment warehouse in Dundalk.

With a strong presence across Europe and the UK, this business combines a dynamic online platform with an extensive store network, delivering an exceptional customer experience both digitally and in-store.

The Role

This position plays a key role in ensuring the smooth, efficient, and customer-focused operation of the webstore fulfilment function. You will support the Webstore General Manager in driving performance, leading teams, and continuously improving processes. This job is suited to a Retail Manager or Warehouse Manager coming from a fast-paced retail environment in FMCG or Non-Food retail.

Key Responsibilities

• Report directly to the Webstore General Manager
• Drive operational efficiency across the webstore, ensuring a seamless customer experience
• Supervise, organise, and support team members to meet operational targets
• Oversee daily operations, including inventory control and logistics
• Monitor KPIs and performance metrics, taking action where required
• Identify opportunities for continuous improvement across processes
• Lead, train, and develop team members to achieve both short and long-term goals
• Foster a positive, professional, and inclusive working environment
• Ensure adherence to all operational policies and procedures
• Maintain a safe and compliant workplace in line with legal requirements

About You

• Proven experience in a Retail Duty Manager or similar leadership role (e-commerce or warehouse experience is advantageous but not essential)
• Strong operational, organisational, and leadership skills
• Commercially aware, target-driven, and customer-focused
• Excellent communication and interpersonal abilities
• Self-motivated with a proactive, can-do approach
• Comfortable using Microsoft Office
• Experience with WMS or SAP systems is beneficial

What’s on Offer

• Competitive salary with bonus potential
• 33 days annual leave (including public holidays)
• Defined contribution pension scheme
• Life assurance
• Employee Assistance Programme
• Staff discount
• Enhanced maternity and paternity benefits
• Recognition through life-event gifts and long service awards
• Bike to Work scheme

If you are looking to take the next step in your career within a fast-paced, growing environment, this is an excellent opportunity to make an impact. Please apply via the link with your updated cv.

For any further information please contact Aislinn 018717604

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