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Online Sales & Customer Service Manager

Negotiable Call Centre and Customer Service Dublin South

Online Order Fulfilment & Customer Service Manager

***Please note this is an office-based role and not a warehouse job***

You and your team will use the order management software system to manage the entire lifecycle of e-commerce orders-from the moment a customer places an order online to its successful delivery (the warehouse team will physically pick and pack the orders)

As online sales continue to grow my client is now recruiting a brand-new management role to oversee the current team of four.

This is an exciting position and as Online Order Fulfilment Manager you can really make this role your own and put your own stamp on things!

It is essential that this person has a background in online sales management and some management/supervisor experience of at least one person.

Based in the head office in Dublin South you and your team will be responsible for the day-to-day management and fulfilment of online orders and all queries, stock availability issues and general customer service and delivery issues.

Salary & Package

  • Salary discussed on application but very competitive
  • 10% Bonus
  • 22 days holidays

Responsibilities for the job of Online Sales & Customer Service Manager

  • Manage all online orders for the website
  • Ensure orders are fulfilled within the correct timelines
  • Oversee returns, exchanges, and refunds, ensuring they are handled promptly and efficiently
  • Manage relationships with courier and logistics partners to ensure timely deliveries
  • Track and analyse delivery performance, including rates of delays and damages
  • Provide first class customer service ensuring customer loyalty and retention
  • Monitor inventory levels across platforms and physical locations
  • Rectify stock issues, replenish stock, and resolve discrepancies
  • Identify bottlenecks in the process and implement improvements
  • Order management/ERP integration; ensuring all data is processed efficiently and information is accurate and available in relevant systems
  • Be the contact in the branches for branch-fulfilled orders
  • Branch engagement to ensure we have stock of all relevant products
  • Review product offerings, ensuring relevant detail on all products exists
  • Liaise with the marketing and ecommerce team on sales campaigns and promotions
  • Management and regular review of all cost inputs, including deliveries

Should you be interested in this job opportunity please apply.

AISAMB

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