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Customer Service Advisor

Excel Recruitment is looking for an experienced Customer Service Advisor for our client in Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.

Key Responsibilities

• Responding to customer inquiries through our online helpdesk platform
• Handling customer questions in-store via phone and WhatsApp
• Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance
• Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand
• Assisting the online team with content updates and website tasks during quieter times
• Assisting the dispatch team with order packing and shipping
• Utilising our Order Management System, connected to Shopify, to process and manage online orders
• Keeping detailed records of order progress and stock levels
• Overseeing and processing returns and exchanges efficiently

Requirements

• Previous experience in a customer service or retail support role is preferred
• Familiarity with CRM tools and eCommerce platforms would be beneficial
• Fluent written and spoken English with strong communication skills
• A “go getter” with a willingness to learn
• Ability to multitask across customer queries, dispatch coordination, and content support

If you would like to apply for this Customer Service Advisor, please upload a CV using the link below. If you have any questions, you may contact Laurence on 01-8717605. For similar live positions, please see the Excel Recruitment website.