Customer Service Executive
My client’s brand is well recognised worldwide in their industry, their products stocked in all the leading DIY, Hardware, and Builders Merchants nationwide.
They also sell their professional range to end users such as construction companies and large manufacturers.
They are looking for a Customer Service Executive who will be based out of their office and warehouse in North Dublin.
Hours are 8.30-5 Monday to Friday.
Package: Salary €30k may be negotiable but must reflect experience, Company Bonus, 25 days holidays, 5% Pension Contribution, Discounted Health Insurance.
The ideal candidate will have a background in sales/customer service coupled with proficiency in using Excel and SAP (or a similar CRM).
I would also consider a warehouse operative who has some admin experience and would like to progress into an office role.
Responsibilities for the job of Customer Service:
- Maintain and update price files
- Process customer orders
- Maintain customer relationships over phone, email, and some face to face
- Create Excel reports such as on-time delivery, forecasting and sales v forecast
- Liaise with the sales reps and the warehouse team
- Provide excellent customer service, addressing, and resolving an issues
- Communicate with customers regarding delivery delays or out of stock products
Should you be interested in this job opportunity please apply or contact Ambyr on 01 8717609.
#AISAMB
Job Title: Healthcare Sales Rep
Excel Recruitment is working with a leading Healthcare Company who are looking to recruit a Medical Sales Rep for the West of Ireland.
Responsibilities:
- To deliver profitable growth in sales of products against specific objectives and within the given timeframes.
- To maximise sales with clients already using products and to proactively identify new opportunities in accounts in both the public and private healthcare sectors.
- To establish an on-going relationship with customers. Developing and nurturing relationships with key opinion leaders and other local influencers.
- Strategic account planning.
- To maintain a high level of clinical knowledge of company Products and Competitor Products. Be able to deliver exceptional clinical product training to active accounts in a timely and professional manner.
- To produce, maintain and implement detailed business plans for all accounts to meet or exceed sales and profit objectives. Ensuring new business is forecasted timely
- To maintain and update accurate territory management information and deliver general admin duties accurately and on time.
Requirements:
- >3 Years successful sales experience in medical devices or healthcare industry
- Science or business degree / nursing qualification / ODP qualification
- ABPI / ABHI (desirable)
- Valid Driving Licence
Benefits:
- Competitive salary DOE
- Excellent benefits package to include;
- Healthcare
- 10% Employer pension contributions
- Company Car
- Expenses / Travel Allowance
How To Apply
Should you be interested in this position, please upload your CV to the link provided and Sinead Healy will look after your application. Unfortunately, due to volume, only suitable applicants can be contacted. For more jobs, please visit the Excel Recruitment website.
INDJEN1
Inside Sales & Customer Service Manager – Mallow, Cork
My client a leading provider of feeds, fertilisers, and other products are a well-known agricultural business supplying farmers nationwide.
They are looking for an experienced manager to oversee an inside sales and customer service team in their Mallow head office.
The ideal candidate will be a strong people manager with five years’ experience in a similar sales and service environment – a background in agri though not essential would be highly beneficial.
You will have experience in using a CRM with the ability to analyse dashboards and create reports.
You will also be strong in business development and running sales campaigns.
Reporting to Head of Commercial you will also liaise and work closely with other areas of the business such as the field sales team, marketing, procurement, and finance.
Salary & Package: Up to €55k salary but may be negotiable, 20% Bonus, Pension Contribution, €200 towards Health Insurance, 22 days holidays, Paternity/Maternity leave.
Responsibilities for the Sales & Customer Service Manager
- Analyse and evaluate sales trends to identify gaps and potential for new business sales
- Ensure that all existing and potential customers are contacted regularly in a timely and efficient manner.
- Support the development of an unrivalled customer service experience/customer centric approach to all customers through Inside Sales and Field & Retail Sales team collaborative approaches
- Participate in the development of strategies for the further expansion of sales of the widest possible range of company products to all existing and potential customers which form part of the annual budgeting process
- Lead and support the ongoing implementation, reporting, technical development, and training of CRM functionality across the team
- Develop proficiency in campaign management and reporting including market share within team and across teams
- Develop and report relevant CRM reporting suites for managers in the business
- Proactively lead and manage the customer feedback process across the business
- Ensure all CRM activities are prioritised, co- ordinated and tracked across teams
- Identify and implement new initiatives in relation to providing an improved and unparalleled customer experience including ensuring adequate call & campaign rate across customers and teams
- Support the ongoing development and support of online platforms such as our Customer Portal Gateway
- Present and report on up-to-date data on all sales, performance, and market issues at the weekly meetings.
- Assist in leading by example in terms of professionalism, commitment, and customer focus, ensuring the team are fully trained, competent, and developed in their role
- Engage in performance management as required and learning & development initiatives for team members to meet current and future business requirements.
- Provide timely performance feedback to team members on an ad hoc and scheduled basis as and when required to ensure key service areas are kept to high standards
- Oversee team rotas, forecast staffing requirements & ensure regulatory compliance including Organisation of Working Time Act as and when required.
- Liaise with HR on team recruitment, selection and succession planning as required.
- Promote good industrial relations by engaging fully with all agreed processes and communicate effectively with team.
Should you be interested in this job opportunity please apply or contact Ambyr Medford 01 8717609.
AISAMB
Sales Manager
My Dublin based client who is truly a leader in their industry design, manufacture, and distribute a vast portfolio of gifts, souvenirs, and bespoke products.
They are sold into retailers, airports, gift shops, museums, and well-known visitor centres and tourist attractions in Ireland and all over the world.
This is a newly created and very important role that will report into the MD so this person will need to come with senior management experience, ideally from fast paced retail.
As Head of Sales, you will pay a pivotal role in leading a field sales and merchandising team of ten, driving sales, developing new business, and nurturing customer relationships and key retail accounts.
There will also be a big focus on more business development across the UK.
This job will require a mix of working in the office and out on the road visiting clients and monitoring your team.
As Commercial Manager you must be a very analytical person who is good with sales reports, numbers, forecasting, and planning.
Salary & Benefits: Generous salary, bonus and benefits discussed on application.
Key Responsibilities for the job of Sales Manager
- Develop and execute strategic sales plans to achieve and exceed sales targets.
- Lead, motivate, and mentor the sales team to optimise performance.
- Establish and maintain strong relationships with key clients and partners.
- Train, and develop sales staff to enhance their skills and capabilities.
- Conduct regular performance reviews, set goals, and provide constructive feedback.
- Develop sales forecasts.
- Monitor and analyse financial performance, making adjustments as needed.
- Conduct market research to identify new opportunities, market trends, and asses the competitive landscape.
- Utilise insights to develop targeted sales strategies and product positioning.
- Build and maintain strong relationships with key clients and partners.
- Ensure a high level of customer satisfaction through effective communication and problem resolution.
Should you be interested in this job opportunity please apply or contact Ambyr Medford 01 8717609.
AISAMB
Logistics Administrator Dublin
Excel Recruitment are recruiting a full-time administrator for a busy logistics company in north county Dublin. Reporting directly to senior management, this candidate will provide administration support to the operations team, ensuring that all internal KPI’s and targets are achieved.
Responsibilities
- Day to day administration support to customer service and sales team
- Responding to customer queries on the phone and via email
- Ensuring all relevant paperwork is complete on time and filed correctly
- Communicate with all departments in relation to customer queries
- Compile reports for the operations and management teams when required
- Assist with the administration of internal projects when required
- Updating internal database and CRM on an ongoing basis
Requirements
- 2 years experience in a busy logistics office
- Strong administration skills
- Proficient with Microsoft Excel
- Good communicator with fluent English
If you would like to apply for this Logistics Administrator position, please upload an up-to-date CV. If you have any questions, you can contact Laurence directly on 01-8717605. For similar positions, please see the Excel Recruitment Website.
#INDADM
Showroom Sales Advisor
My client, a leading supplier of catering equipment and supplies is opening a brand-new Showroom North of Cork City.
They are recruiting a Showroom Sales Advisor to showcase all their fantastic products to corporate customers such as Hotels, Restaurants, Caterers and Chefs.
I am looking for a very personable and friendly candidate who can build relationships but most importantly is very sales orientated.
With no late nights, bank holidays or weekends this is a brilliant opportunity and comes with a great package:
- Salary €28,681
- Sales Bonus €500 per month
- Christmas Bonus
- Attendance Bonus
- 5% Pension Contribution
- 20 days holidays increasing to 25
- Death in Service Benefit
These are appointment only customers and you will provide a very one to one personal and consultative service coupled with excellent product knowledge.
You will create a welcoming experience to all your customers who visit the Showroom, ensuring the stock is showcased to its potential and that you are engaging with your customers at every opportunity to drive sales.
The ideal candidate will have a background in Retail, Hospitality or Call Centre and an interest in cooking would be advantageous.
Responsibilities for the job of Showroom Sales Assistant
- Responsible for driving sales ensuring all targets are met
- Managing both an existing customer base and new customers by proactively contacting them to book appointments where you will detail the full range of products
- Producing quotes and following up in a timely manner
- Proactively identify new business opportunities with current and new customers and identify additional sector opportunities
- Work closely with the Field Sales team sharing customer information to drive further sales
- Maintaining a high level of stock availability and excellent merchandising standards
- Maintaining a consistently high level of communication with your line manager, including monthly trade reports, weekly workload plans and daily updates
- Managing the cash handling policy including cash reconciliation and banking procedures
Should you be interested in this job opportunity please apply or contact Ambyr 01 8717609.
#INDSALES
Field Sales & Merchandising Representative
My client’s brand is well known worldwide in their industry, their products stocked in all the leading DIY, Hardware and Builders Merchants nationwide.
They are recruiting a Field Sales & Merchandising Representative to manage up to 80 retailers across Leinster. The ideal candidate will live in Dublin or surrounding counties.
Package
- €32K-€40K negotiable but must reflect experience
- Company Vehicle
- 5% Bonus
- 5% Pension Contribution
- Health Insurance
- Daily Lunch Allowance
- 25 Days Holidays
As a Sales Executive you will visit up to 8 customers a day, maintaining relationships with retail managers to gain more space by increasing volume and range of product on the shelves, placing orders and merchandising.
Though someone with similar experience would be ideal I welcome a retail candidate (trade counter, DIY, Hardware, Showroom) but what is important is that this person comes with energy and lots of personality, someone who is target driven and can influence their customers.
Key Responsibilities for the job of Merchandising & Sales Developer:
- Follow a store call file and journey plan, maintaining good relationships with your stores
- Achieve your KPI’s such as volume, promotional execution and product distribution
- Introduce new products and implement promotions
- Utilise certain seasonal trends to improve product placement and sales
- Negotiating extra displays for upcoming promotions
- Have excellent product knowledge and know your competitors
- Provide accurate pricing keeping in line with your margin target
- Look for opportunities to up sell and cross sell
Should you be interested in this job opportunity please apply or contact Ambyr 01 8717609.
#INDSPEC1
Recruitment Resourcer / Consultant
Excel Recruitment are currently looking for a dynamic and driven Recruitment Resourcer / Consultant to join our Hospitality Division. This is an excellent opportunity for an experienced Resourcer or consultant to join an expanding team where the scope for growth and progression is huge. Alternatively – we would consider a senior hospitality professional looking to take their first steps into a career in recruitment.
The ideal candidate will have prior knowledge of the hospitality industry as well as very high levels of organisation and attention to detail. Experience in a customer facing role is desirable as successful client and candidate relationship management is an essential part of the job.
Responsibilities of a Recruitment Resourcer / Consultant
Sourcing of candidates using various methods such as job portals, internal database and social medial platforms
Screen candidates by reviewing CVs and job applications.
Take ownership of candidate experience by designing and managing it
Develop job postings, job descriptions, and position requirements
Involved in all stages of the Recruitment process including scheduling of candidate interviews, completing reference checks, organising pre-employment compliance and on boarding of candidates
Account Management of clients
Maintain excellent levels of customer service, both with managers internally and candidates externally
Business Development – bringing on new business and growing profitability
Admin – Populating database with required information and ensuring it is kept up to date
Requirements of a Recruitment Resourcer / Consultant
Experience in a similar role in a fast-paced environment
Possibly experience within the Hospitality sector, with a need to move into Recruitment
Excellent communication and interpersonal skills
High level of computer literacy
Working knowledge of current employment legislation
Proven record of business development and sales desirable
High levels of organisation
If you are interested in this Recruitment Resourcer / Consultant position and feel you possess the experience and skills required, please apply below or send a CV
#INDBELF
Excel Recruitment is currently recruiting Retail Assistants to work in ongoing contracts in Littleisland, Cork- with our client, a leading retail company.
Our client is a market-leading home, leisure, and garden retailer with a focus on delivering excellent customer service.
Weekly pay, excellent working hours, and holiday pay are all available with these Retail Assistant jobs – Immediate start available.
These Retail Assistant jobs offer you the opportunity to join a friendly team in a large, successful company. By joining the Excel Recruitment team, you will be a valued member of our client’s teams and have greater flexibility and control over the hours you work.
Responsibilities of the Retail Assistants
- Greet and direct customers
- Answer customer’s questions about specific products/services
- Ensure displays are fully stocked
- Liaise with the Store Manager on changes to layouts and ensure changes are correctly implemented
- Implement correct labelling and stock rotation procedures
Requirements for these Retail Assistants
- Previous experience in a similar position is preferred
- Must be flexible to work various shifts
- Excellent communication skills;
- Manual Handling – (training can be provided)
- Ability to perform in fast-paced environments
If you are interested in these Retail Assistant jobs. Please send your CV below to Richard in Excel Recruitment in Cork or call 021 2038450
#ENT
Are you a hospitality professional looking for a change? Are you tired of working evenings & nights & looking for more of a work-life balance that suits you? Excel Recruitment is currently looking for a Hospitality Recruitment Manager to work in the Hotel & Catering division in our Galway office.
This job requires that you have a background in four- or five-star Hotels preferably to the level of supervisory or middle management and the following skills
- Degree in Hotel Management or Culinary Arts
- Genuine interest in the Hotel industry
- Strong administration skills
- Good time management
- An interest in sales
- Good communication skills
- An interest in networking within the industry
- Full clean driving licence
This Hospitality Recruitment Manager offers the following:
- Work-life balance with office hours
- Mobile Phone
- Laptop
- Training in recruitment and selection
- Free Parking
- Early finish on Friday
- Commission
- Office located in Galway City
The job of Hospitality Recruitment Manager will cover the following responsibilities:
- Candidate database searching and management using a range of recruitment management systems, Interviewing, and referencing potential candidates, editing CV’s as well as liaising with candidates to arrange client interviews.
- Composing quality adverts across a broad range of platforms and interviewing candidates to assess suitability for live roles.
- Attending networking opportunities and industry-relevant awards ceremonies to grow your network of industry connections.
- Visit with clients and potential clients for recruitment and business development meetings.
- Filling booking on our temporary recruitment desk.
If you are passionate about the Hotel & Catering industry but want to get out of operations and late nights then click on apply.
All applications are treated in the strictest confidence. If you are interested in this Hospitality Recruitment Manager position and feel you possess the experience and skills required, please apply below or call Kate on 087 702 0581 for a confidential chat.
