Tag: retail

Common Interview Questions for Buyers

Posted on | by Aisling Rafferty

Buying is a highly competitive industry, meaning it’s crucial to ace the interview for the position you are going for. Excel’s Sarah Hurley takes the most common interview questions and how to tackle them.

Due to the size of the retail market in Ireland, there are limited Buying opportunities. Therefore, if you secure an interview, it is important that you build a strong case in order to land the job. Buyers hold a unique skill set so you will need to demonstrate this and relevant experience by giving your personal professional examples when answering their questions.

Tell me about your current area of buying responsibility?

To answer this question successfully, you will start off by giving the interviewer an overview of your department, what you buy and what that involves. Be prepared with your facts and figures and use this question as an opportunity to highlight any successes you and your team have had such as increased sales, increased sell-through rates or improved margins etc. You don’t have to talk actual sales figures but do give percentages if possible, ‘We traded up 5% on plan and reduced mark down by 8% year on year’.

What are your thoughts on the current range? Would do you anything differently?

The interviewer is looking for you to think commercially and critically, and to see that you’ve done your homework. Use your insights into the brand and their competitors to spot any gaps or missed opportunities within the range and explain your reasoning. Make informed suggestions by visiting stores beforehand and/or critiquing the range online and make reference to current trends, what competitors are doing, and what is happening in the wider market.

Who are our main competitors?

This question is to test your understanding of the retail market and where the business sits within this. Consider their customer, and what makes them shop with them over elsewhere. What does the business do better and worse than their competitors? Please keep criticism to a minimum and also be able to explain your thought process with actual examples. For any retail buying job, prepare by researching the market, who the big players are, any recent news (like an acquisition or merger), whose market share is increasing, whose is decreasing, etc. Ensure you discuss competitors operating within the same space and with the same customer base and aesthetic as the company you’re interviewing with. For example, if you are interviewing with Dunnes Stores, you will always talk about a business like Tesco as their direct competitor.

Tell me about some of your biggest negotiating successes?

A major part of any buying job is daily negotiation. Use real-life examples and demonstrate your ability to get the best commercial results for the business, while still maintaining a positive relationship with stakeholders inside and out of the business.

Other Common Questions for Buyer Interviews include:

Common Interview Questions for Buyers

 

Nikki Murran, Excel Recruitment's Director of Grocery Retail Recruitment

Grocery Retail Salary Survey 2018- The Bullet Points

Posted on | by Aisling Rafferty

Excel Recruitment are delighted to present our 2018 Grocery Retail Salary Survey with full salary scales for the grocery sector. 2017 was most definitely an interesting year for retail and recruitment. In this blog, Head of Grocery Nikki Murran discusses the main findings and their impact on the industry.

 

Candidate’s Market and Counter Offers

The economy is growing, wages are rising and the unemployment rate is currently sitting at 6.1%. This is obviously great news but in recruitment terms, it means we are definitely seeing a shift towards a candidate’s market. The competition for top talent is fierce and counter-offers are becoming more and more frequent, with employers working hard to keep talented staff.

Minimum Wage

The increase in minimum wage in January has had a significant impact on the entire grocery retail industry. We have witnessed incremental increases across the industry as the minimum wage hike has caused a knock-on effect across all levels of junior staff in the trade.

Young Talent

Another noticeable side-effect of the recent economic growth is the distinct pattern of young talent leaving retail in favour of other industries. These workers, mainly at trainee level, are often college-educated and eager to pursue a career in their field of study. Others are leaving as they are turned off pursuing a retail career by the idea of long-hours and unsociable shifts or simply don’t see enough progression in their current role.

Fresh Food

In the industry in the area of fresh foods, particularly for Deli Managers, Deli Supervisors, Fresh Food Managers, Bakers and Butchers. It’s an interesting time for fresh foods, with a renewed excitement and passion for the category visible across the industry. Savvy retailers are focused on energising, innovating and expanding their offering and we are seeing a substantial investment in fresh food talent as a result.

To view the Salary Survey and its findings in full, click here.

 

 

Irish households to spend average of €2,654 in the lead up to Christmas

Posted on | by Aisling Rafferty

Irish households are expected to spend an average of €2,654 in the run-up to Christmas, according to Retail Ireland, the retail representative body.

This figure is €870 more than any other month this year as Irish shoppers are expected to take advantage of rising wages and falling prices to spend significantly more in the coming weeks. The Ibec group predicts an increase in total sales of more than €100 million and as a whole, we’re expected to spend around €4.5 billion over the Christmas period, a figure up from the €4.4 billion spent in 2016.

A combination of lower prices and higher disposable income should see consumers more willing to spend. According to the report, the prices of goods have fallen by 2.2% in the first 10 months of 2017 and by 8.4% in the last three years. The pattern of lower prices is set to continue as consumers avail of discounts arising from Black Friday and Cyber Monday sales.While prices are falling, spending power is increasing as gross disposable income has climbed by 5.4% in the first half of 2017, following growth of more than 4% in 2016.

For supermarkets and department stores, it expects the week beginning 18 December to be a “make or break” week, with Christmas Day falling on a Monday. Thomas Burke, director of Retail Ireland, said department stores were expecting Christmas to be “a bit of a nail-biter this year” with last-minute shopping expected well into the final week.For 2017 the major trends centre around personalisation, fragrance, champagne and chocolates. For men, the focus will be on trainers, expensive branded and limited editions at mid-price, and for women, luxury accessories and niche fragrance remain firm favourites.

TVs, tablets and video game systems were key to driving sales for many retailers over Black Friday and Cyber Monday and significant demand for these products is expected continue right up until December 25th. While discounting and promotions were used to generate sales over the Black Friday weekend, there will be a renewed emphasis on margin retention on the run-up to Christmas.

Barry Whelan Excel Recruitment

CEO Barry Whelan on Budget ‘18 and it’s impact on retail

Posted on | by Aisling Rafferty

CEO of Excel Recruitment Barry Whelan offers his thoughts on yesterday’s Budget and its effects on both the retail and hospitality industries

Budget day is always a big news day and yesterday’s announcement by Minister for Finance Pascal Donohoe was no different. Among the old reliables and headline items, there were few big-ticket wins for business owners but the income changes, reductions in USC and increases in social welfare will be a welcome way to encourage and increase consumer spending. There was a number of important measures that will affect both the retail and hospitality sectors, both directly and indirectly. Below are some of the highs and lows….

9% VAT retained- Firstly, I was delighted to hear that VAT at 9% was retained. Excel’s hospitality division has long supported the #KeepVatat9 campaign and its retention yesterday will be greeted with a sigh of relief from many in the hospitality industry. The rate is crucial in keeping not only the tourism and hospitality industries but the Irish economy as a whole, encouraging overseas visitors, economic growth and jobs nationwide. The move will also benefit retailers in tourist hubs.

Sugar tax- While it was a surprise to no-one, many retailers will still be concerned about the sugar tax introduced yesterday. The new tax will mean a 30 cent per litre of tax will be placed on drinks with over 8g of sugar per 100ml. The tax has caused huge controversy and debate, with major lobby groups campaigning furiously for and against in the months leading to the budget. There are still vastly varying opinions about whether it will exactly make a difference and its success in the UK, Mexico, France and beyond. It is important that the results are monitored closely to ensure the tax fulfils its public health agenda.

Cigarettes & Alcohol- A price hike for cigarettes is always on the cards but it’s still going to agitate retailers, particularly when combined with the new sugar tax. The hike will undoubtedly lead to the increase in cross-border shopping and cigarette smuggling, already big problems for hard-working retailers. There will be mixed feelings regarding excise duty on alcohol, relief that it hasn’t gone up but also disappointment it hasn’t be reduced, particularly with the worry of structural separation still hanging over retailers heads.

Brexit Loan Scheme- While it’s still unclear what the Brexit Loan Scheme will look like, the €300m scheme will still a welcome announcement for SMEs trying to safeguard against the unknowns of Brexit. As the only country to have a land border with the U.K and the country bound to be most affected when the U.K leave the EU, it’s vital we begin to protect vulnerable businesses. The success of the scheme will rely on how quickly the details can be ironed out. How competitive will the ‘competitive rates’ be? What will be the eligibility requirements be? How will the government ensure those business most in need will avail of the Scheme?

Retail News- New brands coming to Ireland and planned revamps

Posted on | by Aisling Rafferty

 

New Homesense stores coming to Ireland

Popular homeware retailer Homesense has announce plans to open two brand new Irish stores.

The new stores will stock household items and decorations and be similar in size in TK Maxx stores. The stores will open this summer with two locations in Dublin and Cork and will create 60 jobs.

Homesense is the sister company of TK Maxx and specialises in soft furnishings and homewares at what they say are hugely discounted prices. TK Maxx’s homeware selection is hugely popular with Irish shoppers, with the company being open in Ireland for the last 20 years.

The first of the Homesense stores will open on June 8th at Westend Shopping Park, Blanchardstown, with a second store, on Grand Parade, Cork, opening on June 15th.

€50 revamp planned for Blanchardstown Shopping Centre

Blanchardstown Shopping Centre is set to get a makeover as its owner US asset manager, Blackstone, is expected to pump €50m into the shopping complex within the next few years.

over the next few years as part of a planned revamp of its ageing West Dublin shopping centre.

New York-based Blackstone bought the centre last year from Green Property for €950m, one of the largest real estate deals in the State’s history.

The company have not confirmed the refurbishment but are said to have set aside money to overhaul the 20-year old Blanchardstown Centre under a multi-year programme.

Blackstone have a successful history of turning around struggling shopping centres. Occupancy rates and footfall at Blanchardstown are already high but retail sources claimed rent increases at the shopping centre were piling pressure on retailers.

Gourmet food range Dean and Deluca launches in Brown Thomas today

Dean & DeLuca launches today in Brown Thomas’ Grafton Street store today. This will be the gourmet food brand’s first European store.

There will be “an extensive range of gourmet goods” available to Brown Thomas customers both in the stores Soho-inspired Level 3 space and online, including a selection of Dean & DeLuca gourmet products and speciality items such as the famous pasta sauces and signature pasta, along with risotto kits, truffle oils, porcini sea salts and a French seasoning collection.

The brand’s famous confectionery range will also be available which includes including almonds and hazelnuts in fine chocolate, toffee caramels and cheesecake caramels, as well as a selection of kitchenware.

Retail Ireland calls for government support for industry in new report

Posted on | by Aisling Rafferty

Retail Ireland today release their comprehensive ‘Shaping the future of Irish Retail’ report, a strategy and forecast for the next three years in the retail sector.

Retail currently stands the State’s biggest private-sector employer with more than 280,000 workers. The report suggests retailers are planning a major injection of investment in people, skills, store refurbishments and technology over the next three years.

Conor Whelan, chairman of Retail Ireland and managing director of Eason said “The results of our report show that despite a considerable softening of sentiment since the Brexit vote, Irish retailers remain optimistic about the future, with the majority having ambitions to develop, invest in and expand their businesses in the next three years.”

Mr Whelan also said “In fact, 85% of retailers surveyed said they intend to invest in people and careers in the next three to five years and 92% are planning to invest in new technology and refurbishment.”

Retail Ireland suggests Brexit is already affecting the performance of the sector, with growth in retail sales between 2017 and 2020 likely to average between 1.2% and 2.2% a year, mostly driven by population growth.

In the report, Retail Ireland calls on the Government to introduce a tax credit to help retailers compete with international online retailers. It also wants a reduction in the cost of regulatory compliance, more State support for training and concerted efforts to “regenerate Ireland’s high streets”.

Retail Ireland also wants the government to work towards regenerate Ireland’s high streets and reduce the cost of regulatory compliance.

Apple Pay launches in Ireland

Posted on | by Aisling Rafferty

Irish consumers can now use their iPhone to pay for goods and services in tens of thousands of retail outlets around the country where contactless payments are accepted.

.Irish users will now be able to pay for goods or services using their iPhone in what many see as the next step towards permanent and total cashless transactions. A number of well-known Irish brands have already signed up to the service and launch partners included supermarkets such as Supervalu, Dunnes Stores, Lidl, Aldi, Centra and Marks and Spencers. Other retails chains such as Insomnia, Boots and Harvey Norman also accept the payment system as do petrol stations such as Applegreen and Amber Oil.

Transactions using iPhones are validated by using a fingerprint or a pin code. It is available on iPhone 6 and later versions, iWatches and the newer iPads. Currently, KBC and Ulster Bank are the only banks signed up for the service. It is available on iPhone 6 and later versions, iWatches and the newer iPads. Currently, KBC and Ulster Bank are the only banks signed up for the service.

It is available on iPhone 6 and later versions, iWatches and the newer iPads. Currently, KBC and Ulster Bank are the only banks signed up for the service. Apple does not place any purchasing limits on the system, although banks and some retailers place their own limits. There will be no additional charge to using the phone as a payment method.

The contactless payment method went through two years of trialling in the US before its Irish launchThe service launches three months after Google’s rival Android Pay mobile payment service was released here.

Barry Whelan Excel Recruitment

Why benefits are important for finding and keeping top talent

Posted on | by Aisling Rafferty

Attention Employers! Barry Whelan, CEO of Excel Recruitment, discusses why benefits are important in a retail industry that more and more is becoming a candidate’s market….

Each year we complete a comprehensive salary & benefits survey to benchmark roles in the industry and examine the competitiveness of retail to attract talent.

With unemployment at 7.1% in February, it seems pretty obvious, that when it comes to retail, it is a candidates market.

With this in mind, we have seen a real increase in the benefits offered to employees. How employees value these benefits is a matter for debate, but when you look at global players and what they offer, taking a leaf from their benefits book, may help a business become the employer that stands out without putting employee costs through the roof.

Glassdoor, the American job site identified the ‘top 20 work benefit’s’ according to how the company’s employees enjoying those benefits rated them. The company’s employees write a comment on the Glassdoor site and they analyse these comments to come up with the most popular list. Interestingly as a US survey, top of the list is paid maternity/Paternity leave and health insurance, two benefits that we often take for granted in the Irish employment market.

So what could we learn from Employees in the world’s largest economy?

The retail industry in Ireland has some pretty significant players and whilst it’s not filled with Facebooks and Googles, with the stereotypical view of skateboards and ping pong tables in offices or employees able to take unlimited vacation time, these are not the benefits that employee’s value. According to Glassdoor, these don’t feature at all.

It is more worthwhile looking at what may be exciting to employees, whilst possible and affordable to the company. It is these benefits that lead companies to become that employer brand of difference. Remember these are not a list of the wildest or most comprehensive benefits, just those that employees valued.

As you can imagine companies operating in the tech and finance space feature heavily, but we also have a smattering of retail/hospitality businesses.

The top employee perks for 2017 that Glassdoor USA rate best are-

IKEA. Paid Paternity for four months

Reebok. On-site gym with Cross fit classes.

Bain & Company. Bain & company Soccer tournament

Goldman Sachs. Health cover for gender reassignment surgery since 2008

Facebook. Free housing for Interns

Scripps Health. Free pet insurance

Starbucks. Full reimbursement for all workers taking an online BA Degree.

American Express. Parents are given access to a 24-hour lactation consultant, and mothers traveling for business can ship their breast milk home.

Eventbrite. The company offers workers a monthly $60 wellness allowance that can be used on anything from juice cleanses to a gym membership.

Wholefoods Market. 20% staff discount

Gap. Provides free access to the San Francisco Museum of Modern Art to corporate employees. Gap founders Doris and Donald Fisher worked closely with the museum to feature their prominent private collection.

Swiss RE. Insurance company Swiss Re’s “Own the Way You Work” program encourages employees to embrace flexibility with their schedules and work remotely.

Southwest. Southwest offers all employees and their dependents access to Clear Skies, an employee assistance program that provides confidential counselling, work/life services, and legal consultations.

Genentech. Genentech offers unique on-site amenities, including car washes, haircuts, childcare centre, mobile spa and dentist.

Timberland. Timberland employees can take up to 40 hours of paid time off per year to volunteer.

Microsoft. $800 towards Gym membership

Deloitte. Two paid Sabbaticals

Amazon. Parental Share. Either Parent can take paid leave if one does not receive paid leave from their employer.

USAA. A high level health care plan

In-N-Out. Free Lunch

We all know the success of our businesses depend on the people working in them. Retail will become more and more competitive for talent as the year progresses. Perhaps adding some progressive benefits will help retain the talent and attract more.

Grocery Salary Survey 2017

Posted on | by Aisling Rafferty

Our Salary Survey 2017 is now available.

This past year has been a curious time for the grocery industry with the uncertainty brought by Brexit and other global factors continuing to affect retailers. Fears over the minimum wage increase to €9.25 per hour which concerned some retailers, does not seem to have any major effects. The industry as a whole has weathered through successfully and Christmas 2016 was particularly good for most with shoppers spending an extra €92 million. The market outlook for 2017 is increasingly positive and over 80% of Irish employers have said they expect to be recruiting in 2017.

The ‘Gender Gap’ and disparity between the salaries paid to men and women also became a hot topic in 2016. Our research shows that no such gap exists within the retail industry, as all levels of manager are paid dependent on experience and hours worked, regardless of gender.

Excel Recruitment have been recruiting for the Irish Grocery Market for over 15 years. Our Grocery Team is comprised of former Grocery Managers, passionate about retail, who know the industry inside out. This survey was compiled and designed to give our clients and candidates a guide as to the current market prices for the various roles within the Irish Grocery market.

If you would like to discuss any of our findings, need advice on your staff planning, or assistance with your recruitment needs please feel free to contact our Grocery team here.

All Grocery Jobs with Excel Recruitment are available here.

2017 Grocery Salary Survey

 

Retail figures up in November, helped by boost in electrical sales

Posted on | by Aisling Rafferty

 

November saw Irish retail sales rise by .9% in comparison to the previous month, according to the latest statistics from the Central Statistics Office (CSO)

If auto sales are excluded, the picture is even more positive with the monthly increase rising to 3.1%. There was a rise of 4.3% on an annual basis compared to the same period in 2015.

November was a particularly impressive month for electrical sales which rose by 17% compared to October. It is thought the significant pump could be caused by consumers purchasing early Christmas presents. However, electrical sales have seen an annual rise of 13.8% which means the rise is consistent.

Pharmaceuticals and cosmetics sales also saw a sharp rise in November with a gain of 7.9% on the previous month and an annual rise of 10.2%.

Overall, the results are positive for the sector showing steady growth throughout the year. The figures are particularly positive when the uncertainty brought about by Brexit in the middle of the year is taken into account.

Consumer confidence and retail sales hit their highest numbers in 15 years in January 16 but saw a dip after the UK’s vote to leave the EU.

One significant issue with the CSO figures are foreign retailers selling into Ireland are excluded from the calculations. This means that online retailers such as Amazon and other large global firms are excluded from the final data released.

The strong sales figures were unquestionably boosted by the growing popularity of Black Friday, which takes place on the last Friday of November.

Retail sales are expected to grow a further 4-5% in the coming year. Despite the positive news, consumer spending growth is expected to slow in 2017 due to global political and economic uncertainty.