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Inside Sales & Customer Service Manager – Mallow, Cork

My client a leading provider of feeds, fertilisers, and other products are a well-known agricultural business supplying farmers nationwide.

They are looking for an experienced manager to oversee an inside sales and customer service team in their Mallow head office.

The ideal candidate will be a strong people manager with five years’ experience in a similar sales and service environment – a background in agri though not essential would be highly beneficial.

You will have experience in using a CRM with the ability to analyse dashboards and create reports.

You will also be strong in business development and running sales campaigns.

Reporting to Head of Commercial you will also liaise and work closely with other areas of the business such as the field sales team, marketing, procurement, and finance.

Salary & Package: Up to €55k salary but may be negotiable, 20% Bonus, Pension Contribution, €200 towards Health Insurance, 22 days holidays, Paternity/Maternity leave.

Responsibilities for the Sales & Customer Service Manager

• Analyse and evaluate sales trends to identify gaps and potential for new business sales
• Ensure that all existing and potential customers are contacted regularly in a timely and efficient manner.
• Support the development of an unrivalled customer service experience/customer centric approach to all customers through Inside Sales and Field & Retail Sales team collaborative approaches
• Participate in the development of strategies for the further expansion of sales of the widest possible range of company products to all existing and potential customers which form part of the annual budgeting process
• Lead and support the ongoing implementation, reporting, technical development, and training of CRM functionality across the team
• Develop proficiency in campaign management and reporting including market share within team and across teams
• Develop and report relevant CRM reporting suites for managers in the business
• Proactively lead and manage the customer feedback process across the business
• Ensure all CRM activities are prioritised, co- ordinated and tracked across teams
• Identify and implement new initiatives in relation to providing an improved and unparalleled customer experience including ensuring adequate call & campaign rate across customers and teams
• Support the ongoing development and support of online platforms such as our Customer Portal Gateway
• Present and report on up-to-date data on all sales, performance, and market issues at the weekly meetings.
• Assist in leading by example in terms of professionalism, commitment, and customer focus, ensuring the team are fully trained, competent, and developed in their role
• Engage in performance management as required and learning & development initiatives for team members to meet current and future business requirements.
• Provide timely performance feedback to team members on an ad hoc and scheduled basis as and when required to ensure key service areas are kept to high standards
• Oversee team rotas, forecast staffing requirements & ensure regulatory compliance including Organisation of Working Time Act as and when required.
• Liaise with HR on team recruitment, selection and succession planning as required.
• Promote good industrial relations by engaging fully with all agreed processes and communicate effectively with team.

Should you be interested in this job opportunity please apply or contact Ambyr Medford 01 8717609.

AISAMB