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Operations Manager – 4-Star Hotel | Midlands

We’re partnering with our client, a prestigious 4-star hotel located in the heart of the Midlands, to recruit an experienced Operations Manager. This is a key leadership role for a hospitality professional who combines commercial expertise, operational excellence, and a passion for delivering exceptional guest experiences.

If you thrive in a fast-paced, high-standard environment, this is your opportunity to lead, innovate, and make an impact.

Why Join This Team?

• Work with a renowned hotel brand known for quality and service excellence.
• Play a strategic leadership role with full operational accountability.
• Drive guest satisfaction, team development, and commercial success.

Key Responsibilities

• Oversee day-to-day hotel operations, ensuring seamless service across all departments.
• Lead and mentor department heads, fostering collaboration and accountability.
• Drive revenue growth and profitability through effective budgeting, forecasting, and cost control.
• Maintain brand standards and SOP compliance across all areas.
• Develop and implement strategies to enhance guest experience and exceed expectations.
• Monitor guest feedback and lead service recovery initiatives.
• Manage staff recruitment, scheduling, and performance reviews, promoting a culture of learning and growth.
• Conduct regular audits and inspections to maintain quality and efficiency.
• Collaborate with the General Manager on strategic planning and financial reporting.
• Be available to respond to urgent operational issues and ensure smooth resolution.

Ideal Candidate Profile

• Proven experience as an Operations Manager or senior leadership role in a 4-star or luxury hotel.
• Strong leadership skills with the ability to motivate and develop teams.
• Commercially savvy with expertise in P&L management, revenue strategies, and cost control.
• Exceptional organizational and communication skills.
• Ability to anticipate guest needs and deliver outstanding service.
• Flexible, proactive, and committed to continuous improvement.

What’s on Offer

• Competitive salary and benefits package.
• Opportunity to lead operations in a prestigious 4-star property.
• A supportive environment focused on excellence and innovation.

Ready to take the next step in your hospitality career? Apply today and join a team committed to delivering exceptional guest experiences, or reach out to Laura directly 087 9004108