Search for your next opportunity

Customer Service Manager – Dublin North

****This job is based in Baldoyle but will relocate in April 2025 to Horizon Logistics Park, Swords – PLEASE ENSURE YOU CAN GET TO BOTH LOCATIONS SEAMLESSLY****

My client supply (via wholesalers) a large portfolio of well-known food brands into Foodservice.

Due to an internal promotion, they are looking for a Customer Service Manager who will oversee a busy team of 6.

Hours are 9-5.30 Monday to Friday office based.

Salary & Benefits: Salary is up to €50k negotiable but must reflect experience, Bonus, Pension Contribution, Discounted Health Insurance, and free parking onsite.

This role requires a critical thinker who can develop processes to improve customer satisfaction, manage a team, and collaborate with various departments to ensure seamless operations.

As Customer Service Manager you will lead and manage the daily workflow of the customer service team, ensuring high levels of motivation and performance.

An FMCG background though ideal is not essential, so I welcome candidates from other industries for example banking or telecoms.

Responsibilities for the job of Customer Service Manager

• Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction and retention.
• Oversee the prompt and accurate handling of sales order & credit note order processing, customer queries, complaints, and feedback, ensuring prompt and effective resolutions.
• Manage price list maintenance including regular checking of key account price lists and accuracy of promotional and other price changes.
• Effectively & promptly communicate our stock positions to both the sales team and our customer base.
• Manage relationships with key accounts & independents, ensuring regular communication and service excellence.
• Manage communication with key account & independent wholesale customers re new product listings, stock levels, orders, and product updates.
• Collaborate with the sales, logistics, marketing & all other departments to ensure customer expectations are met across the board.
• Provide a first-class support service to the field sales and key account teams.
• Monitor and report in a timely fashion on customer service performance metrics, including response times, issue resolution, and customer satisfaction rates.
• Identify trends and areas for improvement in customer service delivery and work with cross-functional teams to address them.
• Recruit, train and mentor team members to ensure high service levels are maintained.
• Ensure compliance with industry regulations and company policies in all customer interactions.
• Act as a point of escalation for complex or sensitive customer issues.

Should you be interested in this job opportunity please apply or call Ambyr Medford 01 8717609

AISAMB