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Customer Service Executive

My client’s brand is well recognised worldwide in their industry, their products stocked in all the leading DIY, Hardware, and Builders Merchants nationwide.

They also sell their professional range to end users such as construction companies and large manufacturers.

They are looking for a Customer Service Executive who will be based out of their office and warehouse in North Dublin.

Hours are 8.30-5 Monday to Friday.

Package: Salary €30k may be negotiable but must reflect experience, Company Bonus, 25 days holidays, 5% Pension Contribution, Discounted Health Insurance.

The ideal candidate will have a background in sales/customer service coupled with proficiency in using Excel and SAP (or a similar CRM).

I would also consider a warehouse operative who has some admin experience and would like to progress into an office role.

Responsibilities for the job of Customer Service:

• Maintain and update price files
• Process customer orders
• Maintain customer relationships over phone, email, and some face to face
• Create Excel reports such as on-time delivery, forecasting and sales v forecast
• Liaise with the sales reps and the warehouse team
• Provide excellent customer service, addressing, and resolving an issues
• Communicate with customers regarding delivery delays or out of stock products

Should you be interested in this job opportunity please apply or contact Ambyr on 01 8717609.

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