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Customer Service Agent

Excel Recruitment is recruiting an energetic customer service agent for a well-established logistics company. This candidate will be assisting customers with any queries in relation to orders and product items. This is a full time temporary position with a possibility of moving to permanent. This is a Monday to Friday position and would suit someone who is working shift work, late nights or weekends and would like to move to a traditional 9 to 5 office job.

Duties of this customer service agent

• Handle all incoming and outgoing phone and email queries
• Provide customer support to key customer accounts
• Provide administration support for the sales team when required
• Assist with placing and delivery of customer orders
• Manage and update customer database
• Create and share sales reports when required
• Resolve customer issues and handle complaints should they arise
• Ensure that all tasks are completed in a timely manner
• Ensure excellent customer service is maintained at all times

Requirements of this customer service agent

• Professional telephone manner and customer service experience
• Customer focused with excellent interpersonal skills
• Good organisational skills with the ability to work under pressure
• Previous experience in logistic preferred but not required

If you would like to apply for this customer service agent position, please send a full CV and cover letter. If you have any questions, you can contact Laurence on 01-8717605. For similar position, please see the Excel Recruitment Website.