Search for your next opportunity

Customer Service Advisor

Excel Recruitment is looking for an experienced Customer Service Advisor for our client in Cork. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.

Key Responsibilities

• Responding to customer inquiries through our online helpdesk platform
• Handling customer questions via phone and email
• Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance
• Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand
• Assisting the online team with content updates and website tasks during quieter times
• Keeping detailed records of order progress and stock levels
• Assisting with sales call when required

Requirements

• Previous experience in a customer service or retail support role is preferred
• Familiarity with CRM tools and eCommerce platforms would be beneficial
• Fluent written and spoken English with strong communication skills
• Ability to multitask across customer queries and sales

If you would like to apply for this Customer Service Advisor, please upload a CV using the link below. If you have any questions, you may contact Laurence on 01-8717605. For similar live positions, please see the Excel Recruitment website.

INDCOM